Logistics Team Lead
2 days ago
Talabat is part of Delivery Hero's global network, operating across UAE, Bahrain, Kuwait, Egypt, KSA, Oman, Qatar, Jordan, and Iraq. Our team consists of over 1,600 employees, serving 4 million users with 400,000 daily orders.
Job Description
We are seeking an experienced Logistics Team Lead - Rider Support to join our team. The successful candidate will interact with riders and suppliers to resolve operational issues and monitor daily operations. Key responsibilities include creating and modifying schedules for riders, assisting rider supervisors and trainers with tracking compliance and performance, and providing real-time support to riders.
Responsibilities
- Align with riders to solve problems in real-time and monitor them on a daily basis.
- Track rider performance with coordinators and take ownership of rider performance.
- Conduct weekly zone meetings with riders.
- Assist dispatchers with rider issues via communication channels.
- Ensure compliance with rider equipment and branding usage.
- Direct, optimize, and coordinate the full order cycle.
- Provide 100% live operation support to riders.
- Own SOPs' violations within the fleet.
- Ensure 100% fleet hygiene quality.
- Support third-party logistics by ensuring 'working hours' exercises are completed to meet daily/weekly forecasted supply targets.
Requirements
- Prior experience in logistics (1-year minimum).
- Knowledge of last-mile logistics and in-house operations.
- Proficient in MS Office or Google Suite.
- Preferably fluent in English and Hindi/Urdu, Arabic is a plus.
- Holder of a valid Qatari driving license (light vehicle) or willing to get one.
- Ability to work under pressure, multitask, and work on rotational shifts.
- A people-person who can interact with a big team of riders.
- Good time management and resource planning skills.
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