Human Capital Strategist

19 hours ago


Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time
About the Team

As a Human Capital Strategist at Qatar Airways, you will play a critical role in developing and maintaining a culture of continuous improvement within the Contact Centre.

You will foster a culture of innovation and excellence, encouraging feedback and ideas from team members and leading or participating in process improvement initiatives to drive efficiency and enhance the overall customer experience.

Key Responsibilities:

  • Foster a culture of continuous improvement within the Contact Centre.
  • Encourage feedback and ideas from team members and lead or participate in process improvement initiatives.
  • Develop and maintain comprehensive reports and dashboards to track resource planning metrics and KPIs.
  • Collaborate with cross-functional teams to ensure alignment of resource planning strategies with operational needs and performance goals.


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