Job for IT Support Professional
7 days ago
About Emovis: Delivering Mobility Solutions Globally
We operate in 10 countries, serving public bodies and private operators that regulate urban and interurban infrastructures.
Our expertise spans over 40 years, with a presence in the USA, the UK, Puerto Rico, Canada, Qatar, and Chile, and offices in France, Spain, and Croatia.
As an IT Support Specialist, you will be part of a global team focused on delivering exceptional support services to our clients.
Job Overview:
We are seeking a highly skilled IT Support Specialist to join our team. This individual will be responsible for planning, implementing, and maintaining new and existing devices and workstations.
This role involves diagnosing and resolving problems reported by clients in a prompt and professional manner.
The ideal candidate will possess strong analytical, technical, and communication skills.
Main Responsibilities:
- System monitoring using various software platforms
- Device installation, update, and maintenance management
- End-user training on new tools and technologies
- Technical inquiry response and issue troubleshooting
- Duty team collaboration to deliver high-quality services
- Efficient documention and ticket closure
- Process improvement through recommended procedures
- Complex issue escalation to the next level of support
- Record maintenance and activity report generation
- Ongoing knowledge pursuit of help desk procedures, systems, and services
Qualifications:
- English language proficiency
- Ability to adapt to new technologies quickly
- Experience in Help Desk support
- Understanding of technology directions and business trends
- Help desk tool and database knowledge
- Strong analytical and problem-solving skills
- Effective written and verbal communication skills
- Networking concepts understanding
- A systematic approach to problem-solving
- Certification in relevant areas is an advantage
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