IT Support Professional
2 days ago
We are seeking an experienced IT Support Professional to join our team at lxbfYeaa. As a Help Desk Technician, you will play a vital role in ensuring our customers receive exceptional technical support and service.
Your responsibilities will include providing technical support via various channels, managing and tracking support tickets, performing remote assistance and troubleshooting, creating and updating documentation, and developing and delivering user training sessions.
- Key Accountabilities:
- Deliver exceptional customer service by responding to customer inquiries and resolving technical issues promptly.
- Use our help desk software to manage and track support tickets, ensuring efficient issue resolution and escalation when necessary.
- Develop and maintain accurate documentation to support customer self-service and internal knowledge sharing.
- Collaborate with internal teams to develop and implement solutions to common technical issues.
- Conduct user training sessions to enhance customer skills and knowledge.
In addition to a competitive salary, we offer a range of benefits, including opportunities for professional growth and development, a supportive team environment, and a comprehensive compensation package.
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