Spa Guest Experience Coordinator
1 day ago
Job Overview
The Spa Guest Experience Coordinator will serve as the primary point of contact for guests arriving at our luxurious hotel spa, providing a warm and welcoming experience from the moment they step foot in the door. This is an exciting opportunity to join a dynamic team that prides itself on delivering exceptional guest service.
About the Role
This role is responsible for greeting and checking in guests, managing spa reservations, and ensuring that every detail of their experience is flawless. You will be the face of our spa, and it's essential that you possess excellent interpersonal and communication skills, with the ability to build rapport with guests from all walks of life.
Your Key Responsibilities
- Greet and welcome guests upon arrival, making them feel valued and appreciated.
- Manage spa reservations, ensuring accuracy in scheduling, confirmations, and cancellations.
- Provide guests with information about spa services, treatments, and packages, offering tailored recommendations based on individual needs.
- Handle guest inquiries, feedback, and requests in a calm, efficient, and positive manner.
- Collaborate with spa therapists and other team members to ensure a seamless guest experience from arrival to departure.
- Maintain a high level of knowledge about spa treatments, products, and facilities offered.
What We Need From You
Ideally, you'll have some or all of the following competencies and experience we're looking for:
- Previous experience in a receptionist or front-of-house role, preferably in a luxury hotel, spa, or resort environment.
- Excellent interpersonal and communication skills with the ability to build rapport with guests.
- Ability to multitask and stay calm under pressure in a fast-paced environment.
- A positive, can-do attitude and a genuine passion for guest service.
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