Residential Services Supervisor
5 days ago
Role Overview
The Floor Supervisor is a critical position within our housekeeping team, responsible for ensuring the cleanliness and maintenance of guest rooms and public areas on assigned floors.
This role requires a highly organized and proactive individual who can supervise and support the housekeeping team, conduct daily briefings, and allocate tasks effectively.
The successful candidate will have proven experience in housekeeping or a similar role, with a strong focus on customer satisfaction and a commitment to maintaining high standards.
Responsibilities
- Supervise and support the housekeeping team, ensuring they adhere to our high standards of cleanliness and maintenance.
- Conduct daily briefings and allocate tasks to staff members, emphasizing the importance of teamwork and efficiency.
- Train new employees and provide ongoing training to existing staff on cleaning techniques, safety procedures, and company standards.
- Inspect guest rooms, corridors, and public areas to identify areas for improvement and implement corrective actions.
- Maintain accurate records of staff attendance, performance, and incidents, utilizing this data to inform future decisions.
- Foster a culture of excellence by promoting a positive work environment, encouraging open communication, and recognizing employee achievements.
- Develop and implement effective strategies to enhance guest satisfaction, resolving issues efficiently and effectively.
- Cultivate strong relationships with other departments, such as maintenance and front office, to ensure seamless operations and a high level of service.
Requirements
- A high school diploma or equivalent, with hospitality-related certification being a plus.
- At least 3 years of experience in housekeeping or a similar role, preferably in a supervisory position.
- Excellent leadership and communication skills, with the ability to work flexibly, including weekends and holidays.
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