Pharmacy Operations Manager

2 months ago


Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time
About the Role

We are seeking a highly skilled and experienced professional to join our Group Medical team as Manager Pharmacy Operations. This exciting opportunity will be responsible for the operations of the department of pharmacy, managing staff, optimizing processes, maintaining compliance with regulations, and improving patient experience.

Key Responsibilities
  • Obtain and maintain licenses required for the operation of pharmaceutical establishments and aircraft medical kits at all QR medical identified locations.
  • Manage the operation of outsourced external service providers to ensure excellent pharmaceutical practice and compliance with Pharmacy and Drug Control regulations and Company policies.
  • Review company pharmaceutical expenditures, advise on strategies to increase revenue, reduce costs, and maintain quality.
  • Assess market trends and competitors to identify opportunities, evaluate customer needs, and develop successful strategies to increase revenue.
  • Work with the projects team to establish dashboards, manage the delivery of pharmacy and Supply Chain team members to deliver strategy projects correctly and on-time.
  • Analyze company expenditure on pharmaceuticals, medical supplies, and equipment to develop cost-saving strategies and opportunities that reduce costs without compromising quality or affecting operations.
  • Analyze aircraft medical kits to enhance the quality of in-flight medical care, increase accessibility to operating crew and medical personnel, and reduce operational costs.
  • Review existing pharmaceutical contracts/agreements with external suppliers for potential cost savings and support The Medical Centre as a subject matter expert to negotiate new contracts/agreements.
  • Introduce new lines of products and innovation to increase pharmacy revenue, take dispensary services to all QR employees, and increase customer satisfaction.
  • Set department Key Performance Indicators, manage and coach teams to deliver complex engagements.
  • Oversee pharmacy, aircraft medical kit, and supply chain daily business operations, monitor monthly productivity and revenue at all locations.
  • Work closely with medical operations leads to achieve department objectives and key performance indicators within the timelines set by management.
  • Collaborate with Supply Chain to identify, plan, and maintain resources required for the smooth running of clinic operations while expanding into multiple locations.
  • Identify and evaluate strategic deals and partnerships with suppliers and stakeholders that drive department strategy forward.
  • Work closely with QR Procurement and Group Medical Division Procurement Committee to review all procurement requests to take cost-effective decisions according to QR Policies.
  • Direct contact with Pharmacy and Drug Control Director and PDCD different departments managers to ensure compliance with handling procedures on ground and on-board aircraft with Qatar Law.
Qualifications

We are looking for a passionate and experienced professional to join our Group Medical team. The ideal candidate should possess the following:

  • Bachelor's Degree or Equivalent with Minimum 8 years of job-related experience.
  • Management degree or equivalent in healthcare would be a plus.
  • Valid Pharmacist License to practice in Qatar.
  • Licensed by Pharmacy and Drug Control to own, acquire, purchase, sale, transfer, deliver, and import Controlled Drugs preferred.
  • Knowledge of supply chain management and experience working with Supply Chain Management systems are required.
  • Knowledge of Pharmacy licensing process, in GCC as per applicable laws and The Ministry of Public Health regulation for pharmacy profession and NDDPS is mandatory.
  • Experience working with Pharmaceutical/Aviation industry is preferred.
  • Experience in importing pharmaceuticals and Controlled Drugs in Qatar/GCC is preferred.
  • Should have experience in leading a team for 3 years or more.
  • Should have excellent written and verbal communication skills.
  • Strong organisational and time management skills to prioritize tasks and meet deadlines.
  • Should be able to work independently and as part of a team.
  • Strong mentoring and coaching skills is required.
  • Ability to foster teamwork among team members, help cultivate healthy and respectful work environment.
  • Able to effectively handle difficult conversations and resolve conflict is required.
Application Guidelines

Employees must submit applications through internal vacancies portal (via GEMS) only.

Please see below for all eligibility and requirements for internal applications and please note that any applications not meeting the criteria will not be processed.

  • All internal candidates can only have three active applications at any point in time.
  • All internal candidates must have completed a minimum 10 months in their current role in order to apply for a new role.
  • All internal candidates with an active final warning letter will be automatically disqualified from the recruitment process.
  • If you are Deck Crew (Qatar Airways & Qatar Executive) candidate, you would require NOC to apply for this role.


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