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Reception Team Member

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar M GALLERY Full time
Job Title: Front Desk Receptionist

About the Role:

We are seeking a highly organized and customer-focused Front Desk Receptionist to join our MGallery team. As a key member of our Front Office team, you will play a crucial role in providing exceptional personalized service to our guests.

Key Responsibilities:

  • To assist the Front Office team with all reception-related tasks, ensuring seamless check-in and check-out processes.
  • To be present in the reception or lobby during peak periods and socialize with guests, making them feel welcome and valued.
  • To maintain the confidentiality of guest information and uphold the highest standards of professionalism.
  • To prepare daily amenities sheets and coordinate with F&B to ensure timely delivery of amenities.
  • To manage guest complaints in a professional manner, resolving issues promptly and recording feedback.
  • To build strong relationships with internal customers and guests, anticipating their needs and exceeding expectations.
  • To handle guest requests efficiently, using MGallery's etiquettes and standards.

Requirements:

  • Experience as a Receptionist or similar role preferred.
  • Strong organizational skills and attention to detail required.
  • Able to work effectively in a fast-paced environment.