Club Reception Coordinator
1 week ago
About IHG Hotels & Resorts
We are the world's largest family of luxury hotels, driven by a passion for hospitality and a commitment to excellence. Our mission is to provide exceptional experiences for our guests, exceeding their expectations at every turn.
As a Health Club Receptionist with IHG Hotels & Resorts, you will be part of a dynamic team that shares our values and dedication to delivering outstanding service. Your role will involve interacting with guests, managing reservations, and providing information about our facilities and services.
Your Key Responsibilities
- Greet and welcome guests with a warm and friendly demeanor
- Manage check-ins and check-outs efficiently
- Answer phone calls and respond to inquiries regarding health club services, memberships, and classes
- Schedule appointments for personal training, classes, and wellness services
- Maintain accurate records of guest visits and memberships
- Ensure the reception area is clean, organized, and inviting
- Collaborate with fitness staff to promote health club programs and events
- Assist with administrative tasks as needed
Requirements and Qualifications
- Previous experience in a reception or customer service role, preferably in the hospitality or wellness industry
- Strong communication and interpersonal skills
- Proficient in using computer systems and booking software
- Ability to multitask and work efficiently in a fast-paced environment
- A passion for health and fitness is an asset
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