Guest Services Ambassador

4 days ago


Doha, Baladīyat ad Dawḩah, Qatar Premier Inn Hotels LLC Full time

Premier Inn Hotels LLC is recruiting a talented Guest Services Ambassador to deliver exceptional guest experiences. In this role, you will be responsible for welcoming guests, managing their stay, and addressing any concerns or issues they may have.

Main Responsibilities:

  • Greet and welcome guests, visitors, and suppliers, answering telephone calls while providing a warm, timely welcome in line with our brand standards.
  • Answer guest-related queries and provide information on promotions, room prices, activities, and events in the surrounding area.
  • Ensure payments are made according to cash handling procedures and process all reservations and cancellations accurately and efficiently.
  • Carry out general office duties, including correspondence, emails, and filing to ensure the smooth running of the reception area.

Requirements:

  • Customer-oriented approach and excellent communication skills.
  • Flexible and able to work under pressure.
  • Ability to work both independently and in a team.

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