Transformation Consultant Expert
2 days ago
Join us as a Transformation Consultant Expert at lxbfYeaa. As a Transformation Consultant Expert, you will play a key role in driving organizational change and transformation.
About the RoleThis role involves working closely with stakeholders to assess the impact of changes on service levels, including SLAs, OLAs, and underpinning contracts.
Key Responsibilities:
- Streamlining the entire change process, significantly reducing service downtime while delivering value to end users more quickly.
- Planning and managing changes to IT services, minimizing risk, and improving decision support to users and the business.
- Proposing changes, collecting and organizing relevant details, and creating plans for change implementation.
- Risk assessment and management.
- Prioritizing changes and allocating resources.
- Effectively communicating the benefits of change to stakeholders.
- Expert level of ITIL knowledge and recommended to have knowledge of SMAX capabilities and best possibilities.
- Integration capabilities of ITSM products like SMAX etc. and experience in designing for and leading of implementation of ITSM Solutions.
- Generic planning and architecting skills for Service Management solutions and skills and experience writing architecture and solution design document.
Requirements:
- Bachelors' Degree in Computer Science or related field.
- Expertise in Change Management.
- Knowing Change Management Principles and Best Practices.
- Ability to work in a pressurized environment with tight deadlines.
- Ability to plan, organize, problem solve and manage initiatives independently.
- Extensive technical expertise in these Information Technology domains.
- Knowledge of IT related technology solutions & best practices.
- Excellent sharing knowledge and encouraging development of others to achieve specific team goals.
- Strong in analytical, critical thinking and problem-solving skills.
- English language skills (reading, speaking, writing, and listening).
Benefits:
We offer a competitive salary and benefits package.
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