Guest Accommodations Coordinator
5 days ago
Job Summary
We are seeking an experienced Floor Supervisor to join our housekeeping team at Rixos Premium Qetaifan Island North. As a key member of our team, you will be responsible for overseeing the cleanliness and maintenance of guest rooms and public areas on assigned floors.
Your primary objective will be to ensure that all housekeeping team members adhere to our high standards of cleanliness and maintenance, while also delivering exceptional guest satisfaction.
Main Responsibilities
- Supervise and support the housekeeping team, including room attendants, to ensure they meet our high standards.
- Conduct daily briefings and allocate tasks to staff members, emphasizing the importance of teamwork and efficiency.
- Train new employees and provide ongoing training to existing staff on cleaning techniques, safety procedures, and company standards.
- Inspect guest rooms, corridors, and public areas to identify areas for improvement and implement corrective actions.
- Maintain accurate records of staff attendance, performance, and incidents, utilizing this data to inform future decisions.
- Foster a culture of excellence by promoting a positive work environment, encouraging open communication, and recognizing employee achievements.
- Develop and implement effective strategies to enhance guest satisfaction, resolving issues efficiently and effectively.
- Cultivate strong relationships with other departments, such as maintenance and front office, to ensure seamless operations and a high level of service.
Qualifications
- A high school diploma or equivalent, with hospitality-related certification being a plus.
- At least 3 years of experience in housekeeping or a similar role, preferably in a supervisory position.
- Excellent leadership and communication skills, with the ability to work flexibly, including weekends and holidays.
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