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Guest Experience Coordinator

1 week ago

Doha, Baladīyat ad Dawḩah, Qatar Power International Holding Full time
About the Role

We are seeking an experienced Guest Experience Coordinator to join our team, responsible for creating memorable experiences for our guests through exceptional customer service and expert reservation management.

Key Responsibilities:
  1. Manage guest relationships, responding to inquiries, concerns, and complaints in a professional and timely manner.
  2. Process reservations and coordinate with other hotel departments to ensure seamless check-in and check-out processes.
  3. Develop and maintain knowledge of hotel policies, procedures, and services to provide accurate information and recommendations to guests.
  4. Collaborate with colleagues to promote hotel amenities, packages, and promotions, enhancing the guest experience.
  5. Analyze data to identify trends and optimize room inventory, adjusting allocations and rates to maximize occupancy and revenue.