Night Manager

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Precision Hire Solution Full time
Job Title: Night Manager

We are seeking a highly skilled and experienced Night Manager to join our team at Precision Hire Solution. As a Night Manager, you will be responsible for overseeing the Front Office operation, ensuring that all Team Members are prepared and well-informed to deliver exceptional guest experiences from check-in through checkout.

Key Responsibilities:
  • Oversee the entire Front Office operation to maintain high standards
  • Assist the Front Office Manager in evaluating levels of guest satisfaction and monitoring trends with a focus on continuous improvement
  • Serve as a point of contact for regular and important guests
  • Complete Night Audit duties
  • Maximize room occupancy at best rates and use upselling techniques to promote hotel services and facilities
  • Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards, and cash in accordance with the hotel credit policy
  • Represent the Night Manager and other senior managers in their absence, taking full responsibility of the hotel
  • Act in accordance with all security and emergency procedures and manage the instigation of these as required
  • Compile adequate handover to Early staff/Duty Manager
  • Attend appropriate training courses when required and assist with the Night Teams' training and development efforts
  • Demonstrate current knowledge of hotel products, services, pricing, and policies, as well as knowledge of the local area
  • Act in accordance with policies and procedures when working with front-of-house equipment and property management systems
  • Conduct Health and Safety Checks and Night Walks
  • Maintain a good status awareness of all hotel areas
Requirements:
  • Previous supervisory experience in Front Office within the hotel, leisure, or retail sector
  • Competent level of IT proficiency
  • Excellent leadership and management skills
  • Commitment to delivering a high level of customer service
  • Ability to work under pressure
  • Excellent grooming standards
  • Positive attitude and good communication skills
  • Flexibility to respond to a variety of work situations
  • Ability to work on your own and as part of a team
What We Offer:

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its portfolio. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.

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