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System Support Engineer

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar K20s - Kinetic Technologies Private Limited Full time
About the Position

The System Support Engineer position is designed for individuals who are passionate about delivering exceptional customer service and technical expertise. As a key member of our IT team, you will be responsible for providing first- and second-level technical support to end-users.

Key Responsibilities
  • Respond to helpdesk requests and resolve technical issues in a timely manner.
  • Collaborate with systems engineers to resolve major technical issues.
  • Develop and implement processes to improve IT service delivery.
  • Stay up-to-date with the latest technology trends and advancements.

You should have a solid understanding of IT fundamentals, including networking, operating systems, and hardware. Additionally, you must be able to communicate complex technical information to non-technical stakeholders.