Retail Sales Associate

4 days ago

Doha, Baladīyat ad Dawḩah, Qatar Robinson & Co (Singapore) Pte Ltd Full time
About Us

Al-Futtaim Group is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. With over 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, we partner with over 200 of the world's most admired and innovative brands.

Our Values

We uphold our values of respect, excellence, collaboration and integrity, which enables us to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

Job Overview

The Customer Service Specialist is responsible for sales generation and delivering a positive customer experience, and for a variety of operational duties as assigned by the store management team.

Key Responsibilities
  • Create a sparkling clean and organized environment by maintaining store standards and cleanliness.
  • Participate in and attend all store meetings and other related functions.
  • Represents a positive attitude toward the merchandise, the brand and the company.
  • Participate in all inventories.
  • Assumes and completes other duties as assigned by store management.
  • Meets or exceeds weekly sales targets.
  • Satisfactorily completes all duties as assigned by management.
  • Is punctual and adheres to designated work schedule.
  • Is flexible and works well with peers and management to accomplish duties.
  • Follows M&S Policies and Procedures 100%.
  • Performs housekeeping duties as required.
  • Creates a positive first impression for the customer through an energetic attitude and adhering to dress code.
  • Greets customers immediately upon entering the store with a smile and sincere non-business-like greeting.
  • Provides customers with current relevant information.
  • Provides quality service in the fitting rooms, follows up with customers in a timely manner, maintains cash wrap cleanliness and attempts to add on to the sale about the product.
  • Provides efficient service at the cash wrap, offers gift cards, maintains cash wrap cleanliness and captures customer information in the database.
  • Sincerely thanks all customers for shopping at M&S as they exit the store, and invites them back.
Required Skills

To be successful in this role, the candidate should possess:

  • A friendly and engaging personality.
  • Ability to stand for a minimum of 8 hours.
  • Confident, helpful, polite and physically fit.
  • High School (Bachelor Preferred) diploma.
  • 4-5 years' experience in the Fashion industry.
  • Proven ability to achieve goals.
  • Good Personality.
  • Excellent relationship skills.
  • Accountability.

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