IT Help Desk Specialist
2 days ago
We are seeking a highly skilled and experienced IT Help Desk Specialist to join our team at lxbfYeaa. As a key member of our IT department, you will play a vital role in providing technical support and maintaining desktop infrastructure.
Job Overview:
- Provide expert-level technical support for desktop PCs, telephone systems, wireless networks, and peripheral devices.
- Maintain and troubleshoot installed PCs, networks, telephone systems, and peripherals with routine maintenance.
- Identify, log, and resolve technical problems with software applications or network systems.
- Document all tickets accurately and completely.
- Present potential changes and system improvements to the IT Helpdesk Team Lead for consideration and implementation.
- Monitor and report on progress to the IT Help Desk Lead, ensuring User Satisfaction.
- Escalate unresolved issues to the IT Helpdesk Lead when necessary.
- Facilitate effective, efficient, and convenient communications with users.
Requirements:
- ITIL Foundation certification or equivalent.
- At least 8 years of hands-on experience in a Service Desk role, with a focus on desktop infrastructure.
Key Skills and Qualifications:
- Basic knowledge and experience with AD and Exchange hardening.
- Basic knowledge and experience with MS Exchange management and security.
- Basic knowledge and experience with PowerShell Scripting.
- Basic knowledge and experience with Smart Tokens and Public Key Infrastructure.
- Basic technical implementation and support expertise in Antivirus, Windows 10 Deployment, and configuration.
- Intermediate incident handling skills.
- MCSA Core Infrastructure highly recommended.
- Effective communication skills.
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