Hospitality Services Supervisor
5 days ago
Role Description: As a Food & Beverage Supervisor at IHG Hotels & Resorts, you will be responsible for overseeing the smooth operation of our food and beverage outlets, ensuring exceptional guest experiences and driving revenue growth.
Responsibilities:
- Operational Excellence: Manage day-to-day operations, maintaining high standards of quality, safety, and efficiency.
- Team Management: Lead and develop a skilled team of servers, bartenders, and kitchen staff, focusing on excellent service delivery.
- Customer Engagement: Foster strong relationships with guests, anticipating their needs and exceeding expectations.
- Sales and Revenue Growth: Develop strategies to increase sales and drive revenue growth through effective marketing and promotions.
- Quality Control: Conduct regular audits to ensure adherence to quality standards and make recommendations for improvements.
Requirements:
- Proven Leadership Experience: A minimum of 2 years of supervisory experience in a fast-paced food and beverage environment.
- Exceptional Communication Skills: Excellent verbal and written communication skills for effective collaboration with colleagues and management.
- Literacy and Numeracy: Strong reading, writing, and mathematical skills for operational tasks and data analysis.
- Flexibility: Ability to work flexible hours, including evenings, weekends, and holidays.
- Passion for Excellence: Commitment to delivering exceptional guest experiences and driving business results.
Benefits: Competitive salary and benefits package, opportunities for career advancement within IHG Hotels & Resorts.
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