Cabin Services Officer

2 months ago

Doha, Baladīyat ad Dawḩah, Qatar Talent Pal Full time
About the Role

We are seeking a highly skilled and experienced Systems Maintenance Officer to join our team. As a key member of our IT department, you will be responsible for delivering exceptional customer service and technical support for handheld devices.

Key Responsibilities:

  • Provide specialized technical support to end users for configuration, diagnosis, and upgrading of company-provided applications and services on mobile devices.
  • Assist with device issuance and receipt processes, ensuring seamless customer experiences.
  • Respond to technical inquiries and issues via various communication channels, delivering accurate and timely assistance.
  • Diagnose and troubleshoot hardware and software issues on devices, including iPhones, iPads, and accessories.
  • Document user interactions, technical issues, and resolutions in internal systems, providing detailed reports and feedback to relevant teams.
  • Educate end users on device features, functionality, and best practices, empowering them to utilize their devices effectively.
  • Maintain and protect departmental IT assets, including mobility-based devices and accessories, from acquisition to final disposal.
  • Install, maintain, and coordinate repairs of mobile device equipment, contacting outside service vendors as needed.
  • Collaborate with team members, specialists, and other departments to ensure seamless customer experiences and data accuracy.

Requirements:

  • Bachelor's degree with a minimum of 3 years of job-related experience or High School qualification with a minimum of 4 years of job-related experience.
  • ITIL certification or an IT Support Professional Certification in device management is preferred.
  • Proven experience in mobile device support, procurement, inventory management, asset management, and IT service desk/systems support.
  • Excellent communication and problem-solving skills, with the ability to explain technical concepts clearly and concisely to non-technical users.
  • Strong analytical skills, with the ability to think critically and adapt to changing situations.
  • Familiarity with troubleshooting methodologies and remote support tools.
  • Ability to multitask, manage time effectively, and maintain attention to detail.
  • Flexibility to work on shifts to support 24/7 operations.
  • Excellent command of the English language and business communication.
  • Proficient in MS Office applications.

About Qatar Airways Group

We are a global airline with a rich history of innovation and excellence. Our story started with four aircraft, and today we deliver exceptional service across 12 different businesses. We are a team of passionate individuals who dare to achieve what has never been done before. Join us as we continue to push the boundaries of excellence and create a truly global community.

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