Digital Connectivity Expert

2 days ago

Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time
{"title": "Digital Connectivity Specialist", "description": "About the Role

We are seeking a highly skilled Digital Connectivity Specialist to join our Cargo Customer Experience team.

This role is responsible for leading and delivering digital connectivity solutions in coordination with QR Cargo network to meet business objectives.

The successful candidate will be responsible for conceptualizing, discussing, planning, and delivering digital data sharing projects with a focus on multi-party integration, messaging, testing, online product applications testing, etc.

The role requires robust problem-solving skills and a proactive, precise, and data-driven mindset for delivering digital projects for QR Cargo while working alongside network stakeholders (QR offices, GSA, GHA, IATA, industry technical providers, etc.) to promote digital enablement and electronic initiatives in Qatar Airways.

Key Responsibilities
  • Participate in planning and developing discussions around IATA industry projects, such as e-Freight, MIP, XML messaging, Modernizing Cargo Distribution, One Record standard implementation within QR Cargo, including integration pilots, solution design and development, data standard development, CROAMIS implementation, testing, etc., to drive efficiencies, mitigate risks, and deliver projects successfully.
  • Manage cargo messaging solutions and processes in place by ensuring compliance to industry-standard messaging formats for data exchange, such as FWB (freight Waybill), Freight House List (FHL), and FSU (freight Status Updates), utilizing industry-recognized messaging formats (e.g., CARGO-IMP, XML, JSON), for data exchange.
  • Propose, design, and implement secure and efficient data exchange protocols along with Information Technology, such as but not limited to Host-to-host, Web Service, Messaging Queue (MQ), SFTP, and other connectivity models to ensure there is cost-effective and standardized connectivity in place.
  • Assist line manager in the tactical delivery of industry data exchange development, i.e., One Record within QR Cargo, by participating in integration pilots, solution design and development, data standard development, CROAMIS implementation, testing, and requirement compliance enabling QR to switch to new data exchange standard.
  • Ensure all digital platforms comply with industry standards and regulations (e.g., ISO, ANSI, EDIFACT) and organizational policies by helping implement security measures to protect data during transmission process in the digital ecosystem.
  • Conduct periodic system process vulnerability checks and assessments within data sharing purview to identify and mitigate risks.
  • Monitor and troubleshoot connectivity issues in coordination with IT within digital platforms to ensure smooth flow of transactions between QR and the third-party systems to avoid operational disruption and maintain data integrity.
  • Perform other departmental duties related to his/her position as directed by the Head of the Department.
About You

We are looking for a professional who possesses the following skills and experience:

  • Bachelor's Degree or Equivalent with Minimum 4 years of job-related experience
  • Bachelor's Degree or Equivalent without prior experience for Qatari Nationals
  • Experience in Cargo/Logistic Operations Management, Digital Transformation, MIS, e-Commerce, and relevant fields
  • Experience in agile methodologies, complex digital projects, business process analysis, mapping, and documentation, system implementation and development, and data analysis
  • Experience in digital transformation, e-Initiatives, and project management platforms
  • Hands-on knowledge of Microsoft Excel, PowerPoint, Visio
  • Good understanding of air cargo operational processes and business systems
  • Strong written, verbal communication, and analytical skills
Preferred Qualifications
  • Experience with Cargo Business Systems and Continuous Business Improvement
  • Experience in managing and implementing digital projects
  • Experience or certification in XML messaging interface development
  • Completed IATA cargo introductory course
  • Fair knowledge of cargo commercial policies, processes, and IATA TACT rules
  • Knowledge of industry-standard connectivity models
About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records, and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.

So, whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

Application Guidelines

If you are interested in submitting your application and feel that you are a good fit for this role, please fill in our application form and upload your CV for our review and consideration.

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