Client Service Liaison

2 months ago


Doha, Baladīyat ad Dawḩah, Qatar Robert Walters Full time
Job Summary

We are seeking a highly skilled Client Care Advocate to join our team at Robert Walters. As a key member of our client service team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Client Service Issue Management
    • Acknowledge all client service issues in a timely and professional manner, adhering to our complaints procedure.
    • Thoroughly investigate all client service issues through discussion with the client and internal stakeholders.
    • Resolve all client service issues in a timely and efficient manner, prioritizing client resolution and retention.
  • Client Database and System Knowledge
    • Develop a comprehensive understanding of our client databases and systems to effectively investigate and respond to client inquiries.
  • Professionalism and Communication
    • Maintain the highest level of professionalism in all interactions with clients, ensuring a positive and efficient experience.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong problem-solving and analytical skills.
  • Proficiency in using client databases and systems.


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