Financial Services Expert

3 days ago


Doha, Baladīyat ad Dawḩah, Qatar Qatar National Bank (QNB) Full time

The Financial Services Expert will be responsible for providing expert-level support to cardholders and merchants. This includes resolving complex customer queries, providing in-depth training, and recommending process improvements to enhance customer satisfaction. The successful candidate will work closely with the Head of Card Customer Service to achieve set objectives and contribute to the bank's goal of delivering world-class customer service.

Responsibilities:
  • Resolve complex customer queries related to card issuing or acquiring business.
  • Provide in-depth training to customer service representatives of branches at regular intervals.
  • Recommend changes in card processing processes to reduce customer complaints and increase satisfaction levels.

The ideal candidate will have extensive experience in financial services, a strong understanding of the banking industry, and the ability to communicate complex information clearly. If you are a highly skilled and experienced professional looking for a challenging role in a dynamic organization, we encourage you to apply.



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