Technical Support Specialist
5 days ago
About Crossover
Crossover is a leading platform that connects top talent with top-tier clients. Our mission is to provide exceptional opportunities for professionals to excel in their careers.
About the Role
We are seeking a skilled Technical Support Specialist to join our team at Trilogy. As a key member of our Customer Support team, you will be responsible for providing expert technical assistance to clients using a wide range of software products.
Key Responsibilities
- Provide timely and effective technical support to clients via various communication channels
- Troubleshoot complex technical issues and resolve problems in a professional and courteous manner
- Collaborate with internal teams to identify and resolve technical issues
- Stay up-to-date with the latest software products and technologies to provide expert support
Requirements
- Strong technical background with experience in software troubleshooting and support
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong analytical and critical thinking skills
What We Offer
Crossover offers a dynamic and supportive work environment, with opportunities for professional growth and development. As a Technical Support Specialist, you will have the chance to work with a diverse range of clients and software products, and to develop your skills and expertise in a rapidly evolving field.
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