Customer Service Representative

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar Iccqatar Full time

As a key member of the Iccqatar team, you will play a vital role in delivering exceptional customer service and support to our clients. Your primary responsibility will be to manage client service requests in a timely and efficient manner, ensuring that all inquiries are resolved to the satisfaction of our customers.

Key Responsibilities:

  • Provide prompt and accurate information to customers via various communication channels, ensuring that their needs are met and their concerns are addressed.
  • Document and update records in our systems, maintaining accurate and up-to-date information on customer interactions.
  • Follow up with customers to ensure that their issues are resolved and that they are satisfied with the service they have received.
  • Stay up-to-date with all programs, systems, and procedures necessary for effective job performance, ensuring that you have the knowledge and skills required to provide excellent customer service.
  • Communicate effectively with customers to attempt resolution of their issues, providing clear and concise information and guidance.
  • Provide feedback and progress updates to management, ensuring that they are informed of any issues or concerns that may arise.
  • Maintain diplomacy and tact when handling upset or escalated calls, ensuring that customer relationships are maintained and that issues are resolved in a professional and courteous manner.
  • Evaluate and escalate customer complaints through appropriate channels to management, ensuring that all issues are addressed and resolved in a timely and efficient manner.
  • Offer recommendations for implementing improved processes and procedures, ensuring that we continue to deliver exceptional customer service and support.


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