Reservations Agent

7 days ago

Doha, Baladīyat ad Dawḩah, Qatar Raffles Doha Full time
Roles and responsibilities

The Reservations and Royal Services Agent will play a crucial role in delivering exceptional guest experiences at Raffles and Fairmont Doha. This position requires a highly organized, customer-oriented individual with excellent communication skills and a strong ability to multitask. The successful candidate will handle reservations, guest inquiries, and provide personalized services to ensure the highest level of satisfaction.

Key Responsibilities

  • Reservations Management:
    • Process and manage hotel room reservations efficiently and accurately.
    • Ensure all reservation details are correctly entered into the system.
    • Respond to guest inquiries regarding room availability, rates, and amenities.
    • Upsell hotel services and amenities to maximize revenue.
  • Guest Services:
    • Provide personalized assistance to guests before, during, and after their stay.
    • Handle special requests and VIP arrangements to ensure a memorable guest experience.
    • Address guest concerns and resolve issues promptly and professionally.
    • Coordinate with other departments to fulfill guest needs and requests.
  • Communication:
    • Maintain clear and effective communication with guests via phone, email, and in-person interactions.
    • Provide information about hotel facilities, services, and local attractions.
    • Collaborate with the Front Office and other departments to ensure seamless guest experiences.
  • Administration:
    • Maintain accurate records of guest interactions and transactions.
    • Prepare reports on reservations, occupancy, and guest feedback.
    • Assist in the preparation of promotional materials and packages.
Desired candidate profile
  • Previous experience in reservations, guest services, or a similar role in the hospitality industry.
  • Strong verbal and written communication skills.
  • Excellent organizational and multitasking abilities.
  • Proficiency in hotel management software and Microsoft Office Suite.
  • Ability to work flexible hours, including weekends and holidays.
  • Fluency in English; additional languages are a plus.

Personal Attributes

  • High level of professionalism and integrity.
  • Customer-focused with a warm and welcoming demeanor.
  • Strong problem-solving skills and attention to detail.
  • Ability to work independently and as part of a team.
  • Adaptability to a fast-paced and dynamic environment.
  • Process and manage guest reservations via phone, email, and online booking systems.
  • Confirm, modify, and cancel reservations in an accurate and timely manner.
  • Respond to guest inquiries regarding room availability, rates, policies, and amenities.
  • Provide guests with detailed information about the hotel's offerings, including special promotions, packages, and services.
  • Assist in managing group bookings and special requests, coordinating with other departments as needed.
  • Ensure all reservation details are accurately recorded in the property management system (PMS).
  • Handle guest inquiries or issues with professionalism, ensuring guest satisfaction.
  • Monitor and update availability and rates on booking platforms and the hotel's website.
  • Coordinate with the front desk and housekeeping departments to ensure seamless guest arrivals.

  • Reservations Agent

    1 week ago

    Doha, Baladīyat ad Dawḩah, Qatar the ritz-carlton qatar Full time

    Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property...

  • reservation agent

    3 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Ennismore Full time

    The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious services and products, Rixos warm hospitality, the vibrant entertainment programs, and the trendy and distinguished ALL INCLUSIVE food and beverage concepts with 378 beautifully appointed guest rooms, dream bedding, and luxurious atmosphere. Join our motivated and vibrant team as...

  • reservation agent

    3 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Hyde Johannesburg Rosebank Full time

    Company DescriptionThe Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious services and products, Rixos warm hospitality, vibrant entertainment programs, and trendy and distinguished ALL INCLUSIVE food and beverage concepts with 378 beautifully appointed guest rooms, dream bedding, and a luxurious atmosphere. Join our motivated and...

  • Reservation Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Century Marina Hotel Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Century Marina HotelCluster Asst. Human Resources Manager | Payroll Management Developing HR Policies | Labour Law | Onboarding Employees | ERPCompany DescriptionThe Century Marina Hotel, situated in the heart of Lusail City, is a 5-star property targeting an...

  • Reservation Agent

    3 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Power International Holding Full time

    The Reservation Agent in hotel sales and marketing is responsible for facilitating guest bookings, managing reservations, and optimizing room occupancy to maximize revenue. They serve as the primary point of contact for guests, providing exceptional customer service and assisting with inquiries, reservations, and modifications. Additionally, Reservation...

  • Reservation Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Power International Holding (Qatar) Full time

    Roles and responsibilities The Reservation Agent in hotel sales and marketing is responsible for facilitating guest bookings, managing reservations, and optimizing room occupancy to maximize revenue. They serve as the primary point of contact for guests, providing exceptional customer service and assisting with inquiries, reservations, and modifications....

  • Agent-Reservations

    4 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Climbing Mountains Full time

    Join to apply for the Agent-Reservations role at Climbing MountainsPosition SummaryProcess all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers....

  • Restaurant Reservations Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar The Ned Full time

    Located in the former Ministry of Interior building, The Ned Doha offers seven restaurants, 90 bedrooms, event venues, and Ned's Club, a private members' club that gives access to spaces including a rooftop terrace, a health club with spa, gym and 30m outdoor pool.The Restaurant Reservation Agent is responsible to receive and record guests' restaurant...

  • Reservations Agent

    3 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Anantara Full time

    As Reservations Agent you will directly support the Reservations Supervisor in driving the performance of the reservations team on property, confirming room bookings, day-use bookings, and adventure park bookings. You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high...

  • reservation agent

    3 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar RIXOS Full time

    ResponsibilitiesProcess all reservation requests, changes, and cancellations received by phone, fax, or mail.Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.Explain guarantee, special rate, and cancellation policies to callers.Accommodate and document special requests.Answer questions about...

  • Reservations Agent

    3 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Marriott International Full time

    Job Number: 25008782Job Category: ReservationsLocation: Qabila Westbay Hotel, Diplomatic Street, West Bay Area, Doha, QatarSchedule: Full TimeLocated Remotely? NPosition Type: Non-ManagementPosition SummaryProcess all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate...

  • Reservations Agent Arabic Speaker

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Hotels Full time

    What are we looking forA Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:A passion for delivering great customer serviceA highly professional telephone manner and excellent...

  • Reservations Agent

    11 hours ago

    Doha, Baladīyat ad Dawḩah, Qatar IBIS Full time

    Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor,...

  • Cluster Reservations Agent

    3 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Tivoli Full time

    As Cluster Reservations Agent you will support the Cluster Reservations Manager in driving the performance of the reservations team on property. You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximizing revenue...

  • Reservations Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Riviera Rayhaan by Rotana Full time

    We are currently seeking passionate and dynamic guest-focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.As a Reservations Agent, you are responsible for maintaining effective communication on all reservations made to ensure smooth and efficient...

  • Reservations Agent

    3 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Rotana Hotel Full time

    Job DescriptionWe are currently seeking passionate and dynamic guest-focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.As a Reservations Agent, you are responsible for maintaining effective communication on all reservations made to ensure smooth...

  • Cluster Reservations Agent

    3 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Millennium Hotels and Resorts MEA Full time

    As a Cluster Reservations Agent, you will be the first point of contact for guests looking to make room reservations. Your role involves providing excellent customer service, assisting with booking inquiries, and ensuring accurate and efficient reservation processes.Key Job Responsibilities:Assist guests in making room reservations through various...

  • Reservations Agent

    4 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar M GALLERY Full time

    You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience they come when they arriveWhat is in it for you:Employee benefit card offering discounted rates in Accor worldwideLearning programs through our AcademiesOpportunity to develop your talent and grow...

  • Reservations Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Minor International Full time

    Manage all incoming booking inquiries ensuring accurate input of details and maximizing occupancy across the Resort.Provide professional friendly and knowledgeable support to guests travel agents and corporate clients.Upsell room types packages and services while adhering to pricing strategies and set rates.Ensure all guest information preferences and...

  • Reservations Agent

    3 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Minor International Full time

    Company DescriptionA luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes...