Systems Administrator

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Trace Systems Inc. Full time
Roles and responsibilities

Trace Systems is actively recruiting for a Chat Systems Administrator I to support the AFCENT Combined Air Operations Center (CAOC) contract in Doha,Qatar.

The job responsibilities include, but are not limited to

  • Support the day-to-day management, operation, maintenance and administration of communications and IT systems and services in production, development, exercise and training environments. Preventive, remedial, and corrective maintenance shall be performed to ensure equipment and/or systems are in full operating condition as described by the equipment manufacturer without degradation of service.
  • Install, patch, upgrade, tune, optimize and repair hardware and software (including operating systems, applications and databases) to maintain optimal performance
  • O&M of equipment and/or systems up to and including their demarcation points, and shall coordinate with, and assist external entities (other governmental agencies or contractors) in troubleshooting beyond their demarcation point during outages and troubleshooting, as required
  • Establish a trend analysis program to ensure equipment, systems and services meet minimum operational availability, reliability and survivability requirements, (including backup and recovery of end-to-end systems.
  • Identify hardware, software and/or service shortfalls and provide optimization recommendations to the government technical representative.
  • Schedule, coordinate, perform and record Preventive Maintenance Inspections (PMIs) on the communication and IT systems and associated hardware IAW the original equipment manufacturer's manuals (and/or government technical orders, as applicable) and USAFCENT Special Instructions- Communications (SPIN-C)
  • Perform unscheduled maintenance when equipment repairs and/or service restoration is required
  • Monitor equipment and systems for indications of warnings, faults, alarm conditions and outages; and provide component and system fault isolation, diagnostics, troubleshooting and restoration services
  • Troubleshoot until the source of the condition, degradation or outage is identified, and implement corrective actions and repairs to restore affected equipment, systems or services to full operational capability
  • Design, write, modify and implement software programs/applications;
  • Develop "glue-ware" to support operational client applications and security patches;
  • Provide Tier 2 technical support;
  • Install, configure, operate, manage, troubleshoot, repair, upgrade, inspect and maintain server systems (physical and virtual), including administration of core and functional services;
  • Manage and administer user accounts, profiles and access;
  • Monitoring user access and adherence to established policies and procedures to ensure a secure operating environment;
  • Monitor workstation and server logs for errors and failures and perform appropriate troubleshooting and maintenance;
  • Provide technical assistance for assigned projects;
  • Provide desktop, server and software application integration support;
  • Operate and maintain monitoring and analysis tools; and detect, analyze and resolve platform, infrastructure and system problems;
  • Other Duties as Required
  • Active, in-scope US Government issued Secret clearance with eligibility.
  • Due to the nature of the work and contract requirements, US Citizenship is required.
Desired candidate profile

2+ years performing administrative maintenance on server operating systems
Understanding of chat programs in a DOD environment
DoDM 8140 IAT Level 2 (Security+) or higher ; and Microsoft Certified Solution Associate (MCSA) or equivalent certification
High School Diploma or GED
Installation and Configuration of Chat Systems:
Set up and configure chat platforms and communication tools, ensuring they are aligned with organizational needs and requirements.
Install and configure chat system software, plugins, and integrations with other systems (e.g., CRM, Helpdesk, or ERP systems).
Ensure proper integration with other tools (e.g., email, file sharing, and video conferencing systems) for seamless communication.
User Access and Permissions Management:
Manage user accounts and permissions for chat systems, including creating and deactivating accounts, assigning roles, and configuring user settings.
Ensure that users have the appropriate access to channels, groups, or specific communication features based on their roles within the organization.
Monitor user activity and access to ensure compliance with security policies and best practices.
System Monitoring and Performance Optimization:
Monitor the performance and availability of chat systems, ensuring they are operating efficiently and that users can access them without issues.
Track system health, bandwidth usage, and response times, addressing any performance bottlenecks or failures.
Proactively troubleshoot and resolve any issues related to chat system uptime, lag, or downtime to minimize disruption.
Security Management and Data Protection:
Implement security protocols to ensure the chat systems are protected against unauthorized access, data breaches, and malicious activity.
Configure encryption, two-factor authentication (2FA), and other security features to secure communication channels.
Ensure that user data and chat histories are backed up regularly and comply with data protection regulations (e.g., GDPR, HIPAA).

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