Training Coordinator

he Training Coordinator for the Food & Beverage (F&B) department is responsible for designing, coordinating, and implementing training programs that ensure all employees are equipped with the knowledge, skills, and behaviors necessary to provide exceptional guest service and maintain high standards of food safety, quality, and operational efficiency. This role will work closely with managers, supervisors, and other department leaders to develop training initiatives that support employee development, performance, and organizational goals within the F&B industry.

Key Responsibilities:

- **Training Program Management**:

- Plan, organize, and execute F&B training programs for new hires and ongoing training for existing staff (servers, chefs, bartenders, hosts, etc.).
- Develop and maintain training materials tailored to F&B operations, including customer service, menu knowledge, food safety, and beverage preparation.
- Coordinate training schedules to minimize disruption to daily operations while ensuring all staff members are trained in essential skills.
- **F&B Skill Development**:

- Provide hands-on training in food preparation, beverage service, guest interaction, and use of point-of-sale (POS) systems.
- Ensure that all F&B staff are knowledgeable about the menu, ingredients, cooking techniques, dietary restrictions, and wine/food pairings.
- Train staff on customer service excellence, creating positive guest experiences, handling complaints, and upselling techniques.
- **Health, Safety, and Compliance**:

- Ensure training programs comply with food safety regulations, including hygiene, sanitation, and food handling standards (e.g., HACCP, OSHA).
- Conduct training sessions on alcohol service regulations, responsible drinking, and handling difficult situations (e.g., intoxicated guests).
- Keep up-to-date with local health and safety regulations and ensure all training complies with these requirements.
- **Evaluation and Feedback**:

- Track and monitor employee progress and effectiveness of training through performance evaluations, feedback forms, and direct observation.
- Collect and analyze feedback from trainees and managers to improve future training programs.
- Identify gaps in knowledge and areas for improvement and adjust training strategies accordingly.
- **Coordination with Department Heads**:

- Work closely with F&B managers and supervisors to identify training needs based on performance assessments, seasonal requirements, and new menu launches.
- Support the onboarding process for new F&B staff, ensuring they receive all necessary training before they begin their roles.
- **Continuous Improvement**:

- Research and incorporate industry trends, best practices, and new technology into training programs to keep the team ahead of market demands.
- Recommend new tools, programs, or resources to improve the learning experience and training effectiveness.
- **Recordkeeping & Reporting**:

- Maintain accurate records of training sessions, attendance, certifications, and performance assessments.
- Ensure proper documentation for compliance training (e.g., food safety, alcohol service) and track employee certifications.

Qualifications:

- **Education**:

- High School Diploma or equivalent required; Degree or Certification in Hospitality Management, Culinary Arts, or a related field is preferred.
- **Experience**:

- Minimum of 2-3 years of experience in F&B operations with at least 1-2 years in a training or supervisory role.
- Experience in creating and conducting training programs for F&B staff.
- Strong knowledge of food safety practices, alcohol service laws, and F&B industry standards.
- **Skills and Abilities**:

- Excellent communication, presentation, and interpersonal skills.
- Strong organizational and time-management skills.
- Ability to create training content that is engaging and easy to follow.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with Learning Management Systems (LMS).
- Ability to manage multiple training projects simultaneously and adapt to changing priorities.

**Job Types**: Full-time, Permanent

Application Question(s):

- How many years of relevant experience you have ?
- Do you have valid QID and FHC ?
- Can you join immediately?