IT Assistant

**AI Overview**An IT Assistant provides technical support and administrative assistance within an IT department. Responsibilities include installing and configuring hardware and software, troubleshooting issues, managing user accounts, and maintaining IT documentation. They also assist with network administration, IT projects, and user training. Key Responsibilities:

- **Technical Support**:Providing first-level support to users for hardware and software issues, including troubleshooting, diagnosing problems, and escalating complex issues to senior team members.
- **User Account Management**:Creating and managing user accounts, assigning permissions, and ensuring proper security protocols are followed.
- **Network Administration**:Assisting with network maintenance, monitoring, and troubleshooting network connectivity issues.
- **IT Documentation**:Creating and maintaining documentation related to IT procedures, system configurations, and troubleshooting steps.
- **Project Support**:Assisting with the implementation of IT projects and upgrades, including testing and documentation.
- **Inventory Management**:Tracking and managing IT inventory, including hardware, software, and licenses.
- **Communication and Collaboration**:Communicating effectively with users, vendors, and other IT team members.
- **Administrative Support**:Assisting with various administrative tasks, such as scheduling meetings, managing documentation, and data entry.

Skills and Qualifications:

- **Technical Skills**: Strong knowledge of computer hardware, software, operating systems (Windows, potentially Linux), and networking concepts.
- **Troubleshooting Skills**: Ability to diagnose and resolve technical issues efficiently.
- **Communication Skills**: Excellent verbal and written communication skills for interacting with users and other team members.
- **Problem-Solving Skills**: Ability to analyze problems, identify solutions, and implement them effectively.
- **Customer Service Skills**: Ability to provide helpful and patient support to users.
- **Organizational Skills**: Ability to manage multiple tasks, prioritize work, and meet deadlines.
- **Teamwork Skills**: Ability to work effectively both independently and as part of a team.
- **Education**: An associate's degree in Information Technology or a related field is often preferred.
- **Certifications**: Relevant certifications (e.g., CompTIA A+) can be a plus.

**Required Skills**:

- **Technical Skills**: Knowledge of CCTV systems, networking, and troubleshooting.
- **Problem-Solving**: Ability to identify and resolve technical issues.
- **Communication Skills**: Ability to communicate effectively with colleagues and clients.
- **Attention to Detail**: Observing surveillance footage and identifying potential issues.
- **Physical Fitness**: Ability to work in various environments, including heights.
- **Computer Skills**: Familiarity with computer systems and software.
- **Safety Awareness**: Knowledge of safety procedures and regulations.
- **Record Keeping**: Ability to maintain accurate records of maintenance and repairs.

**Job Types**: Full-time, Permanent

Pay: From QAR3,500.00 per month