Service Desk Support

**Job Summary and Purpose**:
Provide 1st level technical support to end users within The Company and its joint ventures. Assist in ensuring that all service levels are achieved in line with the need of a safe and efficient IT operations.

**Accountabilities**:
**Key Accountabilities**:
**IT Inventory and Stock Keeping**:

- Update and manage the IT inventory and organizes stocks in the IT storage room.
- Coordinate with Supply department regarding the follow up of deliveries of the requested materials.
- Maintain hard copy files of IT invoices, delivery receipts and warranties.
- Maintain copies of all associated documentation and verifies monthly bills.

**Service Desk Management**:

- Assign service calls to engineers and reports upon completion or escalation of issues.
- Maintain and develop files and records for all printer related issues and costs overhead.
- Send out downtime notification to affected parties when required.
- Create consolidated timesheets for IT client support team.

**Roll-Out Specific software’s and services**:

- Install and implement new software and services.
- Conduct testing and troubleshooting of software.

**IT Support**:

- Provide support for peripheral devices, for example, blackberries, printers, faxes etc. and troubleshoots associated issues.

**Generic Accountabilities**:
**Safety, Health, Environment, & Quality (SHEQ)**:

- Adhere to all relevant SHEQ policies, procedures, instructions and controls so that The Company provides a safe, world class, secure and environmentally responsible service to customers, the public and its own people.

**Policies, Systems, Processes & Procedures**:

- Follow all relevant departmental policies and procedures so that work is carried out in a controlled and consistent manner.

**Others**:

- Carry out any other duties as directed by the IT Service Desk Team Lead.

**Accountabilities - 2**:
**Accountabilities - 3**:
**Accountabilities - 4**:
**Competencies**:
Drive Vision

Collaboration & Teamwork

Customer Centricity

Achievement Oriented

Interactive Communication

Empower & Nurture Talent

Solution Oriented

**Key Result Areas**:

- Provide 24/7 support for IT related issues
- Handle IT Inventory and Storekeeping
- Provide specific software services (install new software, testing, trouble shoot) on time
- Adhere to all The Company policies and procedures

**Interactions and Working Relations**:
**Financial Authorities**:
None

**Qualifications, Experience and Job Skills**:
**Qualifications**:

- Diploma in Computer Science or any related field
- Microsoft Certified Professional (MCP) certificate is a must
- ITIL certificate is a must
- Cisco Certified Network Associate (CCNA) certificate is preferred

**Experience**:

- 4 years of experience of which a minimum of 1 year should be in a similar position, preferably in a similar industry.

**Competencies**:
**Generic & Functional**:

- IT Strategy and Planning
- IT Governance
- IT Operations
- IT Infrastructure Management
- Information Security Management
- Project Management
- Applications and Software Development
- Radio and Satellite Communication
- Business Requirement Analysis
- Drive Vision
- Collaboration & Teamwork
- Customer Centricity
- Achievement Oriented
- Interactive Communication
- Empower & Nurture Talent
- Solution Oriented

**Job Specific Skills**:
Knowledge of Windows, Linux & MAC operating systems, networking, Microsoft Office suite, Microsoft Exchange and Active Directory

**Service Desk Support**:
Department: Business Support Services

City: Ras Laffan

**Job Segment**:Cisco, Computer Science, Supply, Quality Assurance, QA, Technology, Operations, Quality