Guest Experience Executive

6 days ago


Doha, Qatar RIXOS Full time

**Company Description** Rixos Premium Qetaifan Island North**

Rixos Premium Qetaifan Island North comprises a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park, and a waterpark. The resort boasts panoramic views of the Arabian Gulf. Rixos plans to provide a platform for showcasing Qatar as a tourism destination. One of the country’s biggest draws will be Qetaifan Island North’s Meryal Waterpark attraction. The Rig 1938 is the world’s highest tower of its kind, reaching 82 metres.
**Job Description** Guest Experience Executive (Azure Beach Club)**

Oversee and elevate the entire guest journey. This role is critical in ensuring every guest feels recognized, cared for, and delighted throughout their time at Azure Beach Club. You’ll manage all aspects of the guest experience on the floor, ensuring personalized service, fast problem resolution, and consistent delivery of our premium standards.
- Welcome guests warmly and maintain a strong floor presence to proactively assist and engage.
- Monitor guest satisfaction in real-time and act immediately on feedback or concerns.
- Coordinate with the overall Azure Beach Club teams to ensure seamless execution.
- Oversee VIP service, special occasions, and personalized requests with discretion and attention to detail.
- Collect and use guest data/preferences to tailor future visits and build loyalty.
- Support service recovery initiatives and ensure all issues are followed up and resolved.
- Track trends in feedback and help implement improvements to the guest experience strategy.
- Contribute to team training by modeling service excellence and sharing best practices.

**Qualifications**
- Relevant experience in guest experience and customer service for at least 2 years
- Diploma in F&B, Hotel Management or Hospitality
- Naturally engaging behaviour with a good eye for detail
- Excellent communication and guest engagement skills
- Able to work flexible hours, including weekends, evenings, and holidays

**Additional Information



  • Doha, Qatar Crowne Plaza Hotels & Resorts Full time

    **Join our extraordinary world!** We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing the individual...


  • Doha, Qatar Marriott International, Inc Full time

    **Job Number** 23071558 **Job Category** Rooms & Guest Services Operations **Location** Marriott Executive Apartments City Center Doha, Diplomatic Street, West Bay, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth...


  • Doha, Qatar Rise Holding - Noir Cafe Sasso Restaurant Full time

    **Full job description** Job Title**:Guest Experience Executive** **Job Summary**: The Guest Experience Executive is the first point of contact for our valued guests and plays a crucial role in creating a positive and welcoming atmosphere. This position requires a highly motivated and experienced individual with exceptional interpersonal skills, a passion...


  • Doha, Baladīyat ad Dawḩah, Qatar DohaGossip Full time 80,000 - 120,000 per year

    Job Description: Guest Experience ManagerReports to:Operations ManagerLocation:Doha / Multiple VenuesRole OverviewThe Guest Experience Manager is responsible for ensuring exceptional guest satisfaction and seamless event operations across all venues. This role oversees guest bookings, confirmations, VIP management, database accuracy, and on-ground event...


  • Doha, Qatar Mandarin Oriental Hotel Group Full time

    **Mandarin Oriental Hotel Group** Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st-century luxury with oriental...


  • Doha, Qatar Rosewood Hotel Group Full time

    **General Information**: - Country/Region - Qatar - Province/City - Doha - Hiring Entity - Rosewood Doha - Department - Rooms - Front Office - Job Type - Full-time Permanent **Job Summary** Support the Director of Front of House to manage the operation of the Guest Experience teams & wider Front of House. To ensure the implementation of Rosewood Doha’s...


  • Doha, Qatar Marriott International, Inc Full time

    **Job Number** 23015935 **Job Category** Rooms & Guest Services Operations **Location** Al Samriya Doha Autograph Collection, Al Shahaniya, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out....


  • Doha, Qatar Marriott International, Inc Full time

    **Additional Information** Guest Relation Agent Preferred Bilingual : English/ Russian **Job Number** 23108428 **Job Category** Rooms & Guest Services Operations **Location** Sharq Village & Spa a Ritz-Carlton Hotel, Ras Abu Abboud Street, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...


  • Doha, Qatar Marriott International, Inc Full time

    **Job Number** 23091978 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Doha Resort & Convention Hotel, Al Corniche Street, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and...


  • Doha, Qatar Marriott International, Inc Full time

    **Job Number** 23000170 **Job Category** Rooms & Guest Services Operations **Location** Marriott Marquis City Center Doha Hotel, Omar Al Mukhtar Street, Area 61, Al Dafna, Street #850, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about...