Head Hostess

3 days ago

Doha, Qatar Mandarin Oriental Hotel Group Full time

Mandarin Oriental, Doha is looking for a Head Hostess to join our Food & Beverage team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

**As Head Hostess**, you will be responsible for the following duties**:

- Have a very good understanding of the outlet’s concept and food and beverage offerings including promotions and be able to verbally explain those to the guests.
- Schedule all reservations and planned seating arrangements with management prior to service period.
- Constantly update the reservation system with an accurate table count and ensure to update and reinstate all available tables as soon as possible.
- Professionally provide alternative dining options if IZU is fully booked or offer the guest a seat until a table is ready and keep them updated.
- Welcome and escorts patrons with the overall objective to delight and satisfy each and every guest.
- Ensure accuracy of all menus: current, spelled correctly, clean and presentable and the menu paper is complete and distributed appropriately.
- Recommend and up-sell the initial beverage offering as per service sequence and forward effectively the order directly to the waiter in the respective station.

**As Head Hostess**, we expect from you**:

- Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.
- Experience in a high volume restaurant with highest levels of service is preferred.
- A minimum of 1 year of experience working as Hostess.
- Ability to understand effective approaches of communication with different individuals.
- Very good verbal and written communication skills in English.

**Our commitment to you**
- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
- A competitive salary and benefits packages
- Transportation and Housing provided
- Relocation and Vacation Tickets

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