Customer Experience

2 weeks ago

Doha, Qatar Qatar Airways Full time

About the role

As a **Lead Business Analytics Officer**, you are responsible for building robust data-led business cases, evaluating enterprise level projects financial viability, future-proofing customer experience innovations based on the voice of the customer, and defining executive level reports.

This role will be critical in turning big data into critical information and knowledge that can be used to make strategic business decisions and drive change in the customer experience division.

You will be leading the discovery processes with stakeholders to identify business requirements and expected outcomes by modelling complex problems, discovering insights and identifying opportunities through the use of statistical, algorithmic, mining and visualisation techniques

You will be required to craft strategic frameworks and engaging narratives with quantitative and qualitative data.

You will be responsible to design and lead initiatives including research and diagnostics to improve the customer experience.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

**Qualifications**:
**About you**
- Bachelor's level with minimum 4 years of job-related experience required or High School/Vocational/ Diploma or Equivalent with minimum 5 years of job-related experience.

It is essential to have
- Minimum of 6 years relevant experience is preferred
- Experience in primary market research and qualitative and quantitative analysis roles
- Experience handling reporting and analysis of complex customer and/or commercial data.
- In depth understanding of current market conditions including competition landscape.
- Expert skills with Microsoft Excel.
- Specialist skills in different analytical and visualization systems and tools such as SAS, SQL, Power BI, SAP BOBJ.
- Skills in data extraction, transformation and visual analytics
- Excellent English communication skills, both verbal and written

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

**How to apply

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