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Female for Gym and Pool Manager

2 weeks ago

Doha, Qatar Al Mashata Beauty Center and Spa Full time

**Job Description: Gym and Pool Manager**
**Al Mashata Beauty Center and Spa**

**Position Title**: Gym and Pool Manager
**Department**: Fitness & Wellness
**Location**: Al Mashata Beauty Center and Spa
**Reports to**: Operations Manager / Spa Director

**Job Summary**:
The Gym and Pool Manager is responsible for overseeing the daily operations and management of both the gym and pool areas at Al Mashata Beauty Center and Spa. This includes ensuring the highest standards of service, safety, and maintenance for both facilities, while also leading a team of fitness and pool staff. The manager will work closely with the management team to create a positive guest experience, promote wellness services, and drive business growth.

**Key Responsibilities**:

- **Facility Management**:

- Oversee the day-to-day operations of the gym and pool areas to ensure cleanliness, organization, and safety at all times.
- Ensure all gym equipment is in excellent working condition and regularly maintained.
- Manage pool operations, including regular cleaning and maintenance of pool areas, ensuring water quality, temperature, and safety measures are always met.
- Supervise staff to ensure they adhere to safety guidelines and high standards of service.
- Monitor facility usage and occupancy, implementing efficient scheduling and addressing any issues that may arise.
- **Staff Supervision & Training**:

- Lead, train, and motivate a team of gym instructors, personal trainers, lifeguards, and other pool and fitness staff.
- Conduct performance reviews and provide ongoing feedback and coaching to enhance staff performance and customer service.
- Ensure staff are well-trained in emergency procedures, safety protocols, and the proper use of fitness and pool equipment.
- Schedule and manage staff shifts to ensure adequate coverage for peak hours.
- **Customer Service & Member Relations**:

- Provide exceptional customer service by addressing member inquiries, concerns, and feedback promptly and professionally.
- Build strong relationships with gym and pool members to foster a positive community and retain clients.
- Assist in developing new programs or services that meet the needs of the clientele and enhance the guest experience.
- Handle complaints and resolve issues to ensure high levels of customer satisfaction.
- **Health & Safety Compliance**:

- Ensure all gym and pool facilities comply with local health and safety regulations.
- Regularly inspect equipment, pool areas, and locker rooms for cleanliness, safety hazards, and necessary repairs.
- Maintain records of safety checks, pool water quality tests, and equipment maintenance schedules.
- Ensure emergency protocols are in place and staff is trained to respond to accidents or incidents.
- **Budget & Inventory Management**:

- Assist in the preparation and management of the gym and pool budget, ensuring efficient use of resources.
- Monitor inventory of fitness equipment, pool supplies, and products, ensuring timely orders and cost control.
- Review financial reports, track expenditures, and identify areas for cost savings or revenue growth.
- **Marketing & Promotions**:

- Develop and implement strategies to attract new members and increase client retention.
- Organize and oversee fitness events, poolside activities, or promotional programs to drive member engagement and increase usage.
- **Reporting & Administration**:

- Prepare regular reports on gym and pool usage, customer satisfaction, staff performance, and financial performance for upper management.
- Maintain accurate records for memberships, attendance, and any incidents that occur within the gym or pool areas.
- Ensure all relevant documentation is up to date and comply with the center’s policies.

**Qualifications and Skills**:

- **Education & Experience**:

- A degree in Sports Management, Fitness, or a related field is preferred.
- Minimum of 3-5 years of experience in managing gym and/or pool operations in a spa or fitness environment.
- Certification in Pool Operation and Safety (e.g., Pool Operator Certification) is highly desirable.
- Previous experience in managing staff and handling customer relations.
- **Skills**:

- Strong leadership and team management skills.
- Excellent organizational and time-management abilities.
- In-depth knowledge of fitness and wellness trends, gym equipment, and pool safety protocols.
- Ability to communicate effectively and professionally with both clients and staff.
- Strong problem-solving and conflict resolution skills.
- **Physical Requirements**:

- Must be physically fit and able to demonstrate or assist with fitness exercises if necessary.
- Ability to handle physical tasks related to pool maintenance and gym operations.

**Working Conditions**:

- Full-time position with flexible hours, including weekends and holidays as needed.
- Competitive salary and benefits package based on experience.
- Opportunities for professional development and growth within the company.

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