Movement Operations Officer

Position Title**: Movement Operations Officer (Field Support)**
Duty Station**: Doha, Qatar**

Classification**: Professional Staff, Grade P2**
Type of Appointment**: Fixed term, one year with possibility of extension**
Estimated Start Date**: As soon as possible**

Closing Date**: 30 September 2024**
- Established in 1951, IOM is a Related Organization of the United Nations, and as the leading_
- UN agency in the field of migration, works closely with governmental, intergovernmental and_
- non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the_
- benefit of all. It does so by providing services and advice to governments and migrants._

IOM is committed to a diverse and inclusive work environment. Read more about diversity and

Applications are welcome from first
- Antigua and Barbuda; Barbados; Comoros; Congo (the); Cook Islands;_
- Guinea-Bissau; Holy See; Iceland; Kiribati; Lao People's Democratic_
- Republic (the); Madagascar; Marshall Islands; Micronesia (Federated_
- States of); Namibia; Nauru; Palau; Saint Kitts and Nevis; Saint Lucia;_
- Samoa; Sao Tome and Principe; Solomon Islands; Suriname; The Bahamas;_
- Tonga; Tuvalu; Vanuatu_

**_ Context:_**

Since the inception of IOM in 1951, Movement Operations have been and continue to be a
fundamental pillar of the Organization’s work. The organized movement of persons in need of
international migration assistance is a primary mandate of the Organization and a cornerstone
of IOM’s operations. Movement Operations Units in various IOM Country Offices, coordinated
under the Resettlement and Movement Management (RMM) Division in the Department of
Mobility Pathways and Inclusion at IOM’s Geneva Headquarters, are responsible for all aspects
of travel for migrants and refugees under IOM’s auspices, in accordance with the various
framework agreements with resettlement and receiving Governments and partners across the
spectrum of the Organization's programmes.

Under the general supervision of the Senior Site Lead (United States Refugee Admission
Program (USRAP)), the direct supervision of Movement Operations Manager (Field Support),
the Movement Operations Officer (Field Support), is responsible for the following duties and

responsibilities.

**_ Core Functions / Responsibilities:_**

1. Oversee up to four teams of staff members undertaking field activities in an assigned area or
areas, such as at an airport, transit center, third-party facility, camp-based operation or
sub-office, or in relation to transportation, including supporting staff development processes
such as hiring, providing training, assigning duties and giving feedback to staff members on their
performance on a regular basis to ensure high quality work and the accurate completion of field
support activities.

2. Oversee the efficient and effective management of airport services for arriving and departing
individuals, including in relation to documentation, luggage, escorts and special services.
Ensure staff at airports deliver the highest quality service possible and interact in the appropriate
way with airport and government officials and handle urgent issues as they occur. Monitor the
work schedule, ensuring there is adequate coverage for daily flights, and validate all hours
worked for HR. Process relevant financial paperwork for airport services in coordination with the
IOM finance department.

3. Oversee staff as they assist individuals at transit centers or third-party facilities. Monitor the
weekly shift schedule, ensuring coverage is adequate to maintain a professional, safe, secure
and clean environment; address issues as they arise. Continually seek ways in which IOM can
improve services, including in relation to food, water, non-food items, shelter, sanitation,
briefings, signage and youth services; for third party facilities, regularly conduct checks to
ensure accommodation is up to IOM standards. Manage assets and inventories, ensuring
stocks are continually acceptable, supervise quality control of vendors, and manage the fleet of
transit center vehicles and related driving schedules, staff and paperwork, if relevant. In
coordination with the finance and procurement units, handle all paperwork related to facilities,
including payment and procurement requests.

4. Oversee staff undertaking the coordination of timely and adequate services for meals, snacks
and water for individual staying at Transit Centers, third-party facilities or during transit in
airports and other locations. Work closely with meal providers to ensure meals are culturally
appropriate, hygienic and cost efficient; as needed, identify new vendors to provide services and
negotiate agreements with them.

5. Ensure selection mission support, exit permit support and interpretation services are
coordinated for individuals at the airport, in transit centers, camps, consolidation points and
third-party facilities or during transport by air, ground or water, according to the