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Reservation Agent

2 weeks ago

Doha, Qatar voco Full time

Sell the voco® Doha West Bay Suites product and services using up-selling and suggestive selling techniques
- Promote the Hotel’s products and services
- Maintain a high level of product and service knowledge about voco® Doha West Bay Suites.
- Prepare and execute action plans which increase reservation sales and associated business
- Offer waitlist reservations, if rooms are not available for the requested period.
- Process amendments to reservations such as extensions, early departures, etc
- Manage “no show” reservations by investigation and recording of same
- Maintain knowledge of special rates/ offers/ promotions
- Monitor reservation levels and inform Managers of current and future occupancy rates
- Prepare reports as requested (eg to travel agents, business houses, etc)
- Prepare reservation sales reports
- Ensure that all correspondence relating to room enquiries is actioned promptly and efficiently.
- Keep the Revenue Manager informed of any complaints and unusual matters of significance.
- To maintain professional business confidentiality.

To conduct yourself in a professional manner at all times and maintain high grooming standards.