Senior Quality Data Manager

The Institute for Healthcare Improvement (IHI) is an independent not-for-profit organization based in Boston, Massachusetts, USA. For 30 years, IHI has used improvement science to advance and sustain better outcomes in health and health systems across the world. IHI brings awareness of safety and quality to millions, catalyzes learning and the systematic improvement of care, develops solutions to previously intractable challenges, and mobilizes health systems, communities, regions, and nations to reduce harm and deaths. IHI collaborates with a growing community to spark bold, inventive ways to improve the health of individuals and populations. IHI generates optimism, harvests fresh ideas, and supports anyone, anywhere who wants to profoundly change health and health care for the better. Learn more at ihi.org.

**Position Summary**:
As an integral IHI team member, the Quality Data Manager will be responsible for the development of quality improvement data capture, data driven reporting and analytical solutions across IHI's work in Qatar. This includes the development of interactive reporting and dashboards to deliver operational and management information for quality improvement and monitoring, planning and decision making.

**_This is a full-time position that may be based in Doha or a nearby country whose time zone aligns with Qatar (if based outside of Doha, this will be a work-from-home position with occasional travel to Qatar required)._**

**Position Responsibilities**:

- Design, develop and continuously improve a suite of reporting solutions utilizing a variety of programs
- Serve as the expert to develop and support interactive reports and Dashboards; manage and plan the development, delivery and support of a suite of Dashboards across the organization, providing interactive access to near-real time data which can be used to analyze, manage, plan and monitor quality improvement activities and performance
- Actively remain abreast of latest technologies and software; advise senior management of the possibilities and benefits of implementing new technologies
- Develop relationships with other areas to collaborate on existing and new developments, sharing knowledge and skills where possible
- Deliver presentations to senior management across the organization on a regular basis to advise and demonstrate the latest developments
- Provide the analytical and information requirements for the Operational Units. Initially, this may require significant development, working closely with senior managers and clinicians to determine specific needs and ongoing requirements in line with priorities
- Develop and report quality improvement management information working in partnership with relevant stakeholders. This will require analysis and reporting of performance against specific targets.
- Design and produce bespoke data collection tools, requiring programming skills to enable clinicians to record data that is not routinely collected elsewhere, and which provide real time feedback to clinicians on their improvement activities.
- Develop and maintain procedural guideline documentation to ensure standardization of working practices.
- Undertake continuing professional development through research, self-learning, online training and attendance at events, ensuring that technical knowledge is kept up to date.
- Provide training and education of staff to support their improved understanding and use of Measurement for Improvement.
- Provide advice/ practical assistance to peer analysts regarding efficient handling and analysis of data.
- Provide specialist statistical advice, within their area of expertise, ensuring that complex statistics are explained to non-statistical professionals in an understandable way to allow informed decision making. Be an advocate for improvement methodologies and maintaining specialist knowledge of Measurement for Improvement
- Have responsibility for liaising with key stakeholders to develop and agree to the specification of customer requirements, providing advice and guidance on information and analytical matters; exploring alternative solutions and more complex analyses; providing information in a format which is relevant to the customer.

**Position Knowledge, Skills, and Abilities**:

- Strong customer awareness/focus with the ability to negotiate and influence change at all levels
- Expert knowledge of MS Office software in particular spreadsheets, databases and PowerBI or equivalent
- Proven applied knowledge of statistical methods e.g. measures, ratios, deviations, correlation, confidence tests.
- Proven IT skills in an analytical capacity i.e. a good working knowledge of advanced statistical software and the ability to master new software packages quickly.
- Proven IT skills in a technical capacity and the ability to master new software packages quickly and effectively.
- Proven presentation skills.
- Good organizational, listening and excellent oral and written communication skill