Service Coordinator

18 hours ago

Doha, Qatar Zmakan Technical Solutions W.L.L. Full time

This is a key operational role designed to improve planning efficiency and service quality within the ICT department.

**Key Responsibilities**
- Manage daily scheduling and dispatch of ICT technicians with mínimal supervision.
- Coordinate site visits, confirm appointments, and ensure punctual execution.
- Prepare accurate and detailed quotations for ICT services (CCTV, Wi-Fi, cabling, smart home systems, maintenance).
- Support ICT dividion by managing multiple tasks for the purpose of company growth
- Prioritize jobs based on urgency, location, and technician skill sets.
- Follow up on pending jobs and ensure timely closure.
- Verify materials availability and coordinate internally for procurement when needed.
- Communicate with villa customers professionally in English and Arabic.
- Maintain job reports, completion notes, and customer feedback records.
- Support the ICT supervisor in operational planning and quality control.
- Prepare daily and weekly performance reports for management.

**Required Skills & Qualifications**
- **Minimum 3-5 years of experience** in ICT service coordination, field operations, or technical maintenance.
- **Qatar Driving License (mandatory).**:

- **Fluent in English and Arabic** (spoken and written).
- **Technical knowledge** of ICT systems:

- Wi-Fi networks and access points
- CCTV systems (wired/solar/Wi-Fi)
- Structured cabling
- Basic home automation devices
- Strong planning, scheduling, and multitasking abilities.
- Ability to work independently and handle pressure.
- Customer-facing communication skills with a service-focused approach.
- Experience with Odoo or other service management/ticketing systems is a plus.

**Job Types**: Full-time, Permanent

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