Hotel Operations Manager

1 day ago

Doha, Qatar Mirage International Property Consultants Full time

**Job Purpose**

To make sure the hotel facilities such as accommodation, conference rooms, catering and amenities are operational and safe to use on a day-to-day basis. To supervise hotel staff, set up systems to keep services running smoothly and resolve problems.

**Accountabilities**

Ensuring that all assigned tasks are met in a professional and timely manner. You will be expected to be available as business dictates and ensure maintenance standards are adhered to; to attend management meetings (if required) and be proactive in improving the business; to report immediately any circumstances that might bring the company into disrepute or cause loss/damage.

**Duties and Responsibilities**

Operations and Guest Experience
- Oversee all operational departments, including front office, housekeeping, food and beverage, and maintenance.
- Ensure high standards of service, cleanliness, and guest satisfaction.
- Handle guest relations; respond to complaints and ensure a personalized hospitality experience.
- Monitor standard operating procedures (SOPs).

Staff Management and Training:

- Recruit, train, and manage hotel staff to ensure high performance and morale.
- Conduct regular staff meetings, performance reviews, and ongoing coaching.
- Create and manage work schedules to ensure adequate staffing levels.

Financial and Business Management:

- Develop and manage the budget, monitor financial performance, and control costs.
- Implement revenue management strategies to maximize occupancy and profitability.
- Manage invoicing, accounts, and financial reporting in collaboration with accounting teams.

Marketing and Sales
- Collaborate with the marketing and sales team to promote the hotel and drive occupancy and revenue.
- Develop and implement promotional activities, packages, and events.
- Build and maintain relationships with travel agents, corporate clients, and other partners.

Compliance and Safety
- Ensure compliance with health, safety, and legal regulations.
- Conduct regular audits to maintain safety standards.

Implement and enforce company policies and procedures.

Facilities and Maintenance
- Ensure the property is well maintained and complies with safety regulations.
- Coordinate with the maintenance team for repairs and preventative maintenance.

**Skills**
- Proven experience as Hotel Manager or relevant role.
- Understanding of all hotel management best practices, relevant laws and guidelines.
- Working knowledge of MS Office; knowledge of hotel management software (PMS).
- Excellent customer service skills as well as a business mindset.
- Demonstrable aptitude in decision-making and problem-solving.
- Outstanding leadership skills and a great attention to detail.
- Experience managing a luxury or high-end hotel and a large team of staff.
- Possess strong communication skills to effectively interact with guests, staff members and vendors.
- Excellent sales and marketing acumen with great interpersonal skills.

**Specialized Training/ Knowledge Required**
- Qatar driving license.
- Hotel Management Systems.
- ISO Program (Certification).

**Education & Qualifications**
- Bachelor’s degree in Hospitality Management, Business Administration, or relevant field.

**Experience**
- Minimum 10 years’ related experience managing a luxury or high-end hotel and a large team of staff.

**Education**:

- Bachelor's (required)

**Experience**:

- F&B, Housekeeping, Front office & Guest experience.: 10 years (required)
- Hospitality (Hotel): 10 years (required)

Application Deadline: 15/06/2025

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