Senior Front Desk Agent

Job title
- Senior Front Desk Agent - Oryx Airport Hotel
- Ref #
- 226563
- Location
- Qatar - Doha
- Job family
- Customer Service
- Closing date: 01-Oct-2025

**About the role**:
We are currently recruiting for Senior front Desk Agent for Oryx Airport Hotel in Doha.

As a Senior Front Desk Agent, you are entrusted with delivering exceptional customer service to all guests, ensuring their needs are addressed promptly and professionally. You will provide mentorship and support to fellow front desk agents, fostering a well-trained team capable of delivering outstanding service. Additionally, you are responsible for overseeing the efficient execution of all front desk operations, ensuring strict adherence to hotel policies and procedures.

Key accountabilities include:

- Respond to guest inquiries and provide hotel information professionally.
- Monitor and replenish front desk supplies to ensure uninterrupted service.
- Maintain cleanliness and organization of the front desk and lobby areas.
- Allocate rooms based on guest preferences and special requests.
- Deliver exceptional customer service to ensure guest satisfaction.
- Follow proper billing and payment procedures as per company SOPs.
- Maintain accurate records of guest accounts, reservations, and payments.
- Address guest feedback and complaints promptly and professionally.
- Support and guide Front Desk Agents to ensure service excellence.
- Coordinate with Housekeeping and Maintenance on room status updates.
- Handle guest payment details in compliance with PCI standards.
- Protect guest privacy by safeguarding personal information.
- Adhere to hotel environmental, health, and safety policies.
- Perform additional duties as assigned by the Head of Department.

**Be part of an extraordinary story**:
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.

Join us as we dare to achieve what’s never been done before.

**Qualifications**:
**About you**:

- High School Qualification with Minimum 1 year of job-related experience.
- Bachelor's Degree or Equivalent with No prior job-related work experience.
- Preferred, 2 year of experience within 5 star property

Job Specific skills:

- Knowledge of Opera or similar property management system.
- Command of English language.
- Have excellent communication skills.
- Interactive, customer service oriented with warm, cheerful and expressive personality.
- Polite, reliable, knowledgeable and able to adapt to changing requirements.
- Able to perform under pressure.
- Flexible to work on shifts. Including night shifts.
- Problem-solving.
- Being fluent in the Arabic language, is an advantage.

**About Qatar Airways Group**:
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.

Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

**How to apply**:
**About Qatar Airways Group**

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.