Front Desk Agent – Female

6 days ago

Doha, Baladīyat ad Dawḩah, Qatar Inspire Management Training Center Full time

We are seeking a highly motivated and customer-focused Front Desk Agent (Female) to join a luxury hotel in Qatar. As the first point of contact for our guests, you will play a crucial role in delivering exceptional service and creating memorable guest experiences. The ideal candidate will possess excellent communication skills and a warm, professional demeanor.

Key Responsibilities

  • Welcome and greet all guests with a friendly, professional attitude, ensuring smooth check-in and check-out procedures.
  • Handle room reservations, cancellations, and modifications accurately using the hotel's property management system.
  • Respond promptly and courteously to guest inquiries, concerns, and service requests to ensure complete guest satisfaction.
  • Coordinate with housekeeping and maintenance teams to ensure room readiness and address guest needs.
  • Manage guest billing and payment transactions efficiently, including cash handling, credit card processing, and end-of-shift reconciliation.
  • Maintain detailed records of guest interactions, special requests, and complaints in accordance with hotel policies.
  • Ensure front desk and lobby areas are clean, organized, and welcoming at all times.
  • Promote hotel services, amenities, and local attractions to enhance the guest experience.
  • Follow all safety, security, and emergency procedures as required.
  • Handle guest information confidentially and professionally.

Qualifications, Experience & Skills

  • High school diploma or equivalent required; diploma or certification in Hospitality or Hotel Management is a plus.
  • 3+ years of front desk experience in luxury hotels required.
  • Strong working knowledge of hotel reservation systems (e.g., Opera, Fidelio, Cloudbeds).
  • Excellent communication and interpersonal skills with a guest-centric approach.
  • Professional appearance and conduct, with strong organizational and multitasking abilities.
  • Flexible to work weekends, holidays, and night shifts.
  • Proficiency in Microsoft Office and basic administrative tools.
  • Locally available in Qatar with a valid visa and QID.

Benefits

  • Competitive salary package
  • Company-provided accommodation, meals, and transportation

Job Types: Full-time, Permanent

Pay: QAR2,750.00 per month

Education:

  • Diploma (Preferred)

Experience:

  • Front Desk Agent in luxury Hotels: 3 years (Required)

Language:

  • English (Required)

Location:

  • Doha (Required)

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