Receptionist/guest Service Agent

12 hours ago

Doha, Qatar Wonder palace Hotel Full time

We are seeking a dynamic and friendly individual to join our team as a Receptionist/Guest Service Agent. As the first point of contact for our guests, you will play a crucial role in ensuring their stay exceeds expectations. From warmly welcoming guests to assisting with inquiries and providing exceptional service, you will be instrumental in creating a memorable experience from the moment they arrive.

**Responsibilities**:

- Greet guests with a warm and welcoming demeanor upon arrival.
- Check guests in and out efficiently, ensuring all necessary information is obtained and provided.
- Handle guest inquiries, requests, and concerns promptly and courteously.
- Provide information about hotel amenities, services, and local attractions.
- Manage reservations and ensure accurate and up-to-date information.
- Collaborate with other hotel departments to ensure seamless guest experiences.
- Maintain a clean and organized front desk area.

**Qualifications**:

- Previous experience in a customer service role, preferably in a hotel environment.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in computer systems and hotel software.
- Ability to remain calm and composed in fast-paced environments.
- Attention to detail and a commitment to providing exceptional service.
- Flexibility to work various shifts, including weekends and holidays.

Pay: QAR1,500.00 - QAR1,800.00 per month

**Experience**:

- Receptionist/Guest Service Agent: 1 year (required)

**Language**:

- Arabic (required)
- English (required)

**Location**:

- Doha (required)

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