Program Manager Continuous Improvement

Job title
- Program Manager Continuous Improvement & Transformation
- Ref #
- 222601
- Location
- Qatar - Doha
- Job family
- Corporate & Commercial
- Closing date: 05-Oct-2025

**About your role**

You will support the discovery and shaping of transformation initiatives within specific business units and departments, ensuring alignment with strategic pillars. You will collaborate with senior leaders and other team members to drive change and innovation within their areas. You will contribute to the Deliver Sustainable Profit (DSP) program and selected strategic / innovation initiatives across the QR Group organization, working closely with Business Finance and other enabling units.

**Strategic**
- Support the transformation strategy for assigned divisions/departments
- Assist in identifying transformational initiatives and integrating them into an enterprise-wide roadmap
- Conduct 'As-Is' analysis to determine key transformation gaps and develop 'To-Be' state blueprints
- Support the team as the “go-to” business partner for all assigned departments and divisions, supporting them in implementing, measuring, and improving their business plans
- Support the relevant stakeholders to co-create change initiatives rather than simply supporting their execution

**Operational**
- Assist in developing a transformation model that supports rapid deployment and scalability of high-value initiatives
- Assist in creating transformation project plans, including scope definition and timelines
- Support the execution of transformation projects, collaborating with business units to ensure that strategies are co-created, implemented effectively, and continuously improved
- Monitor implementation progress against key milestones and assist in issue resolution.
- Support the transition from project mode to business-as-usual operations by embedding new ways of working into SOPs.
- Employ data analytics to inform decision-making and identify opportunities for improvement.

**Stakeholder Engagement**
- Support the transformation partner for business leaders, ensuring that all transformation initiatives are co-created and executed collaboratively, in collaboration with Corporate Development and Enterprise Data & Analytics (EDA)
- Work with external consultants, technology partners, and industry experts to bring leading transformation insights and execution into the Group
- Facilitate stakeholder engagement through cross-functional workshops
- Support implementation of comprehensive change management strategies and developing business cases to ensure smooth transitions and high adoption rates of new processes and systems.
- Support strong collaboration between IT, HR, Procurement and other business units to align transformation initiatives with overall business objectives. Support cross-functional teams to drive integrated solutions

**Be part of an extraordinary story**

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible

**Qualifications**:

- Bachelor’s degree or equivalent with minimum 8 years of job-related experience.
- Minimum 5 years of experience in business transformation, process initiative, innovation, or operational strategy within large multinational organizations
- Consulting experience or background will be preferred
- Design Thinking experience will be preferred
- Proven experience in supporting large-scale transformations within complex organizations.
- Strong analytical skills with the ability to interpret data effectively.
- Excellent communication skills, both written and verbally
- Ability to influence at various levels within the organization

**About Qatar Airways Group**

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community

**About Qatar Airways Group**

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We