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Guest Experience Executive; Female Only

2 weeks ago

Doha, Qatar Rise Holding - Noir Cafe Sasso Restaurant Full time

Job Title**:Guest Experience Executive**

**Job Summary**: The Guest Experience Executive is the first point of contact for our valued guests and plays a crucial role in creating a positive and welcoming atmosphere. This position requires a highly motivated and experienced individual with exceptional interpersonal skills, a passion for customer service, and a polished, professional demeanor. The Guest Relations Officer will be responsible for ensuring that every guest's experience is seamless, personalized, and exceeds expectations.

**Responsibilities**:

- Warmly greet guests upon arrival, escorting them to their tables or seating areas, and ensuring a smooth and efficient seating process.
- Develop and maintain strong relationships with regular guests, recognizing their preferences and anticipating their needs.
- Handle guest feedback and complaints with grace and professionalism, escalating issues to management when necessary.
- Maintain a thorough knowledge of the café’s menu, specials, and promotions.
- Proactively anticipate guest needs and offer personalized recommendations.
- Ensure the cleanliness and presentation of the reception area and guest areas.
- Collaborate with other team members to provide seamless service and maintain a positive work environment.
- Assist with special events and promotions as needed.
- Maintain a guest database and utilize it to personalize interactions and build loyalty.
- Adhere to all company policies and procedures, including those related to health and safety.

**Requirements**:

- Minimum of 1 year of experience in a guest relations or customer service role, preferably in a high-end hospitality or luxury retail environment.
- Excellent communication skills in English and Arabic (written and spoken).
- Strong interpersonal skills and the ability to build rapport with guests.
- Exceptional customer service skills and a genuine desire to exceed guest expectations.
- Professional appearance and demeanor.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Strong organizational skills and attention to detail.

Application Question(s):

- In which country are you currently located?
- Which country are you from?
- What is your age right now?
- Do you speak and understand basic conversational Arabic? Yes or No?
- Have you read and confirm the job description (and salary) that we mentioned for this role?
- How many years of work experience from a high-end FINE DINING restaurant / hotel (or professional kitchen) do you have?
- If you are selected or hired for this role, are you willing to be assigned to ANY of our restaurant branches in Qatar, Saudi Arabia, (and soon United Kingdom)?
- If you are selected or hired for this role, after how many days can you join our company?
- Is your active WhatsApp number the same as the number you registered here in Indeed? If no, please give your active WhatsApp number.
- ANSWER REQUIRED: How much is the MINIMUM salary that you are expecting for this role? Anything lower than this amount, you are not accepting. Non-negotiable. QAR ____