Microsoft D365 CRM Techno-functional Consultant

7 days ago

Doha, Qatar Metazyber Technologies Full time

**JOB DESCRIPTION**
- User designing & solution mapping with OOB MSCRM functionality for any new requirements from business.
- Maintaining tickets for each and every support call is a must.
- Implementing in-house minor CRs with proper CR process in company’s ticketing system.
- Follow company’s ITSM ticketing system for implementing any Major/Minor change requests.
- Implementing Major CRs with proper CR process in ITSM company’s ticketing system from a vendor & internally.
- For any infrastructure-related issues, work closely with company’s infrastructure team.
- Maximize usage of OOB features and provide technical design or develop/customize solution approach for identified gaps.
- Depending on the ITSM support ticket, debug the source code (.NET/JS/Workflow/Process flow) and find out why a service is not working as expected and accordingly communicate to user.
- Contribute activities as required including technical, functional proof of concept solutions for customer and field services, sales Dynamics 365 modules.
- Work on the creation of Dynamics 365 solutions and industry templates.
- Proactively identify business/ technical/ support risks and provide suggestions to mitigate or communicate, as necessary.
- Proactively communicate progress updates to relevant departments or stakeholders.
- Support practice development activities such as defining, solutions and configuring industry specific solutions.
- In all activities, ensure timely completion of internal processes and mandatory training.
- Drive process improvement, feature reusability and other initiatives to maximize efficiency in delivery.
- Perform additional duties as may occur from time to time as instructed and agreed by the management team or supervisors.
- Should have Hand on experience in workflow and business process automation of complex business processes. To achieve digital transformation.
- Interact with clients/customers to understand business requirements and document the same.
- Conduct business process analysis and create Fit/Gap report.
- Solution testing and assist with user acceptance testing.
- Conduct user and administrator training.
- Will work closely with both PM and Vendor to define requirements, perform fit gap analysis, define, and document business processes.
- You will be working with our business users’ team and stakeholders to achieve business objectives through innovative solutions that align people, processes, and technology in CRM project implementations.
- Preparing projects for go live.

**Job Types**: Full-time, Contract
Contract length: 36 months

**Experience**:

- D365 CRM Configuration & Implementation: 9 years (preferred)
- with.NET, JavaScript, Power app & Power BI: 7 years (preferred)

License/Certification:

- Microsoft Dynamics 365 Certified Solution Architect (preferred)

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