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Assistant Reservations Manager

2 weeks ago

Doha, Qatar BANYAN TREE Full time

**Company Description** "Why work for Accor?** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS" **"Why work for Banyan Tree Doha?** Be a part of the mosaic team, located in the heart of Mushaireb, Banyan Tree Doha offers an urban retreat that blends unparalleled luxury with modern comfort and architectural marvels. Our property offers a unique blend of Eastern and Western hospitality in an atmosphere of timeless elegance that goes beyond comfortable and stylish rooms, with unmatched sea and city views. We are seeking a detail-oriented and customer-focused Assistant Manager Reservation to join our team. In this role, you will play a crucial part in managing our reservation department, ensuring exceptional guest experiences, and driving business results through efficient operations. - Lead and oversee all aspects of the reservation department, ensuring adherence to service standards and company policies - Manage and coordinate individual and group reservations, maximizing revenue opportunities - Develop and implement strategies to improve reservation processes and guest satisfaction - Train, mentor, and supervise reservation team members, fostering a collaborative and goal-oriented work environment - Monitor and analyze reservation trends, occupancy rates, and revenue metrics to inform decision-making - Collaborate with other departments to ensure seamless guest experiences from booking to check-out - Handle complex reservation inquiries, special requests, and guest concerns professionally and efficiently - Maintain accurate records of guest and employee requests, ensuring proper follow-up and resolution - Conduct regular team meetings to share updates, address challenges, and recognize achievements - Stay updated on industry trends, competitor offerings, and best practices in reservation management **Qualifications** - Previous leadership experience in a similar role within the hospitality industry - Proven experience with Property Management Systems and reservation software - Strong knowledge of reservation procedures and revenue management principles - Excellent verbal and written communication skills, with a focus on customer service - Demonstrated ability to guide, coach, and motivate team members - Bachelor's degree in Hospitality Management or related field preferred - Strong problem-solving and decision-making skills - Ability to work flexible hours, including weekends and holidays, as required - Detail-oriented with excellent organizational and multitasking abilities - Adaptability to changing priorities and ability to work well under pressure - Fluency in English; knowledge of additional languages is a plus