Service Desk Support

2 weeks ago

Doha, Qatar Nakilat Full time

**Job Summary and Purpose**:
Provide 1st level technical support to end users within NAKILAT and its joint ventures. Assist in ensuring that all service levels are achieved in line with the need of a safe and efficient IT operations.

**Accountabilities**:
**Key Accountabilities**:
**IT Inventory and Stock Keeping**:
1. Update and manage the IT inventory and organizes stocks in the IT storage room.
2. Coordinate with Supply department regarding the follow up of deliveries of the requested materials.
3. Maintain hard copy files of IT invoices, delivery receipts and warranties.
4. Maintain copies of all associated documentation and verifies monthly bills.

**Service Desk Management**:
5. Assign service calls to engineers and reports upon completion or escalation of issues.
6. Maintain and develop files and records for all printer related issues and costs overhead.
7. Send out downtime notification to affected parties when required.
8. Create consolidated timesheets for IT client support team.

**Roll-Out Specific software’s and services**:
9. Install and implement new software and services.
10. Conduct testing and troubleshooting of software.

**IT Support**:
11. Provide support for peripheral devices, for example, blackberries, printers, faxes etc. and troubleshoots associated issues.

**Generic Accountabilities**:
**Safety, Health, Environment, & Quality (SHEQ)**:
13. Adhere to all relevant SHEQ policies, procedures, instructions and controls so that NAKILAT provides a safe, world class, secure and environmentally responsible service to customers, the public and its own people.

**Policies, Systems, Processes & Procedures**:
14. Follow all relevant departmental policies and procedures so that work is carried out in a controlled and consistent manner.

**Others**:
15. Carry out any other duties as directed by the IT Service Desk Team Lead.

**Key Result Areas**:

- Provide 24/7 support for IT related issues
- Handle IT Inventory and Storekeeping
- Provide specific software services (install new software, testing, trouble shoot) on time
- Adhere to all NAKILAT policies and procedures

**Interactions and Working Relations**:
**Internal**:

- All Divisions/Department and employees - IT service desk related services

**External**:

- External vendors - Support, product delivery and warranty repairs

**Qualifications, Experience and Job Skills**:
**Qualifications**:

- Diploma in Computer Science or any related field
- Microsoft Certified Professional (MCP) certificate is a must
- ITIL certificate is a must
- Cisco Certified Network Associate (CCNA) certificate is preferred

**Experience**:

- 4 years of experience of which a minimum of 1 year should be in a similar position, preferably in a similar industry

**Job Specific Skills**:

- Knowledge of Windows, Linux & MAC operating systems, networking, Microsoft Office suite, Microsoft Exchange and Active Directory

**Service Desk Support**:

- Department: Information Technology
- City: 1101

**Job Segment**:Testing, QA, Quality Assurance, Computer Science, Technical Support, Technology, Quality

  • Service Desk Support

    1 day ago

    Doha, Qatar Nakilat Full time

    **Job Summary and Purpose**: Provide 1st level technical support to end users within The Company and its joint ventures. Assist in ensuring that all service levels are achieved in line with the need of a safe and efficient IT operations. **Accountabilities**: **Key Accountabilities**: **IT Inventory and Stock Keeping**: - Update and manage the IT inventory...

  • IT - Service Desk Analyst

    5 days ago

    Doha, Qatar Novel Overseas Corporation Full time

    The primary responsibility of the Service Desk Analyst is to - Pro-actively monitor support mailboxes and log in the system. - Be responsible for resolving or escalating customer reported Incidents and Service Requests and log them in the service desk tool. - Create, document, and review work instructions to help deal with similar incidents and requests. -...

  • IT Service Desk Team Leader

    1 week ago

    Doha, Baladīyat ad Dawḩah, Qatar Power International Holding Full time

    Job OverviewWe are seeking a highly skilled IT Service Desk Team Leader to manage our team responsible for operating the first line component of the Service Desk within the IT Shared Service. The successful candidate will provide leadership and develop a Customer First culture within the team as they represent the main route for all users to access the IT...

  • Service Desk Operator

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Black Pearl Consult Full time

    Job DescriptionAre you the calm in the storm when IT issues arise? Do you have a knack for keeping things running smoothly while delivering outstanding customer service? If yes, this is the opportunity for youWe're looking for an experienced Service Desk Operator to be the front line of technical support — managing helpdesk operations, ensuring rapid issue...

  • Service Desk Technician

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar K20s - Kinetic Technologies Private Limited Full time

    Job TitleService Desk Technician / OperatorSectionInfrastructure ServicesDepartmentInformation & Communication Technology (ICT) DepartmentJob SummaryThe Service Desk Technician/Operator is responsible for providing first-level IT support across all subsidiaries, ensuring continuous and user-friendly communication with end-users. This role requires the...

  • Service Desk Operations Lead

    1 week ago

    Doha, Baladīyat ad Dawḩah, Qatar Power International Holding Full time

    Service Desk Operations LeadThe Service Desk Operations Lead will be responsible for overseeing the day-to-day operations of the IT Service Desk, ensuring that the team has the necessary resources and skills to provide effective customer support.Key ResponsibilitiesManage the IT Service Desk team to ensure they meet their performance targets.Develop and...

  • IT Service Desk Operator

    4 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Mekdam Technical Services Full time

    Job Summary:The Service Desk Operator is responsible for providing telephone and email support for clients and users on technical matters and resolving or escalating reporting incidents in a timely manner.Qualifications:2-3 years of experience providing first level IT support remotely over the phone and remote tools in a service desk environment.Hands-on...

  • IT Service Desk Team Leader

    1 week ago

    Doha, Baladīyat ad Dawḩah, Qatar Power International Holding Full time

    MBA/PG Diploma in Business Mgmt (Information Technology)Nationality: Any NationalityVacancy: 1 VacancyJob DescriptionThe IT Service Desk Team Leader manages the team responsible for operating the first line component of the Service Desk within the IT Shared Service. Provides leadership and develops a Customer First culture within the team as they represent...

  • IT Service Desk Team Lead

    1 week ago

    Doha, Qatar Nakilat Full time

    **Job Summary and Purpose**: Ensure that all service levels are achieved in line with the need of a safe and efficient IT operations within NAKILAT and its joint ventures. Provide management and technical expertise to the IT service desk function to provide 1st level technical support. **Accountabilities**: **Key Accountabilities**: **Service Desk Support...

  • Service Desk Agent

    4 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    We are HiringSERVICE DESK AGENTTEMPORARY POSITION: to join ASAP until 31 DEC 2023 contract ONLYQID: must be under Family Sponsorship or Freelance ONLYSalary: 7,150 QAR per month/full packageThe Service Desk Agent reports to the Lead – Service Desk. S/he is the first line support and single point of contact for all Sidra Medicine employees in a 24/7...

  • IT Service Desk

    1 week ago

    Doha, Qatar Novel Overseas Corporation Full time

    The primary responsibility of the Service Desk Analyst is to - Pro-actively monitor support mailboxes and log in the system. - Be responsible for resolving or escalating customer reported Incidents and Service Requests and log them in the service desk tool. - Create, document, and review work instructions to help deal with similar incidents and requests. -...

  • IT Service Desk Manager

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar K20s - Kinetic Technologies Private Limited Full time

    K20s - Kinetic Technologies Private Limited seeks an experienced Service Desk Technician to join its Infrastructure Services department. As a key member of the team, you will be responsible for providing first-level IT support across all subsidiaries, ensuring continuous and user-friendly communication with end-users.About the Role:This position requires...

  • Service Desk Technicians

    6 days ago

    Doha, Qatar People Dynamics Full time

    The common services provided as part of IT Service Desk Support shall include, but not limited to, the following: 1. IT Helpdesk Services 2. Support of Computers (includes PCs, Macs etc.), handhelds (includes tablets etc.), mobile devices etc. of various makes and models that run on multiple Operating systems 3. 24/7 support (over telephone and remote...

  • Service Desk Engineer

    1 day ago

    Doha, Qatar PROZ TECHNOLOGIES Full time

    **Position Title: Service Desk Engineer (Banking sector)** **Location: Doha, Qatar** **Key Responsibilities**: -  Provide first-level technical support for IT services across the organization. -  Record, classify, and manage incidents and service requests in the ITSM system. -  Diagnose and resolve technical issues related to hardware, software, and...

  • Service Desk Operator

    5 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Black Pearl Consult Full time

    Are you the calm in the storm when IT issues arise Do you have a knack for keeping things running smoothly while delivering outstanding customer service If yes this is the opportunity for youWere looking for an experienced Service Desk Operator to be the front line of technical support managing helpdesk operations ensuring rapid issue resolution and keeping...

  • Senior Helpdesk/service Desk Analyst

    2 hours ago

    Doha, Qatar PPPR Resourcing LLC Full time

    **Job Overview**: As a Helpdesk/Service Desk Analyst, you will specialize in overseeing and governing IT helpdesk and service desk operations. Your primary focus is on optimizing workflows, setting and enforcing operational standards, and ensuring the efficient and effective delivery of support services to meet organizational IT governance objectives. You...

  • Service Desk Analyst

    3 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar ABC Consultants Full time

    Job ResponsibilitiesEnsure full availability of Service Desk telephone and email support during shift.Provide telephone and email support for clients and users.Pro-actively monitor support mailboxes and log in the system.Be responsible for resolving or escalating customer reported Incidents and Service Requests and log them in the service desk tool.Create,...

  • Service Desk Engineer

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Mekdam Holding Group Full time

    About the job Service Desk EngineerAcademic & Professional QualificationsBachelor's degree in computer science, Information Systems, Engineering, or equivalent.Experience2-3 years of experience providing first level IT support remotely over the phone and remote tools in a service desk environment.Skills and RequirementsStrong problem-solving abilities to...

  • Service Desk Analyst

    4 days ago

    Doha, Qatar MEEZA Full time

    The primary responsibility of the **Service Desk Analyst** is to - Proactively monitor support mailboxes and log in to the system. - Be responsible for resolving or escalating customer reported Incidents and Service Requests and log them in the service desk tool. - Create, document, and review work instructions to help deal with similar incidents and...

  • IT Service Desk Team Lead

    3 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Nakilat Full time

    ** PREFERENCE WILL BE GIVEN TO QATARI CANDIDATES **Job Summary and PurposeEnsure that all service levels are achieved in line with the need of a safe and efficient IT operations within NAKILAT and its joint ventures. Provide management and technical expertise to the IT service desk function to provide 1st level technical support.AccountabilitiesKey...