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Customer Service Officer

3 weeks ago

Doha, Qatar Kate FM Full time

_**We are Hiring a customer service officer (Arabic Nationalities)**_

As Agent Customer Service in Kate Facility Management Qatar

Responsabilities:

- Customer Service (Receiving Call from Tenant) Solving Issues - all Kate Properties 24*7
- Assigning work to technicians by using Rent Manager Software
- Reviewing issues (like pending)
- Provide detailed information on services to Properties Tenants
- Communicate to the client and to the maintenance team.
- Conduct site inspection of the tenants flats and rooms Move in and Move out
- Evaluated the cost infliction of maintenance and repair activity
- Resolved difficult tenant complains
- Supervised the maintenance and cleaning team and security
- Allocated manpower for daily task and schedule
- Maintaining a positive, empathetic, and professional attitude toward customers always.
- Responding promptly to customer inquiries.
- Acknowledging and resolving customer complaints
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives

**Requirements**:
Fluent in English

Only for Arabic male speakers

Have valid QID

Advanced level of Microsoft Office

Can work overtime on weekends and nights

**Job Types**: Full-time, Permanent

**Salary**: QAR3,000.00 - QAR4,000.00 per month

**Experience**:

- Call Centre: 1 year (required)