Customer Service Improvement Officer

3 days ago

Doha, Qatar Qatar Airways Full time

**About the role**:
As Customer Service Improvement Officer, you will be responsible for helping us achieve this ambition:

- Deliver customer service and terminal operational training within the department, as well as conduct customer service and operational improvement campaigns on a regular basis with the aim of creating and maintaining a customer centric airport environment. Monitor customer feedback portals on a 24 hour basis and create reports on data gathered.

**Accountabilities**:

- Deliver customer service and operational improvement campaigns, training and workshops to the HIA Operations Team
- Contribute towards the creation and design of training programs, workshops and campaigns that support the awareness of operational and customer improvement initiatives for HIA Terminal Operations Team, monitoring customer feedback and analyzing emerging trends for development.
- Maintain a training file if required training programmes for the HIA Terminal Operations.
- Compile reports in training and campaigns delivered and suggest areas of improvement.
- Conduct Customer Service delivery performance evaluations for HIA Terminal Operations team with support of the Customer Service Specialist.
- Support the investigation of the customer related complaints and contribute towards recommending corrective actions.
- Reduce impact of emergency or major operational disruptions affecting Hamad International Airport by supporting and monitoring the delivery of HIA service recovery tools to safeguard overall customer experience

Qualifications

**About you**:
**Essential**
- Relevant College or University qualification to min Bachelor's level
- Advanced courses in training development and implementation.
- Advanced courses in Customer Relationship Management
- Minimum 4 years of relevant experience
- Previous experience in Airport operations
- Experience in classroom training delivery

**Preferred**
- Station or HUB management experience
- Experience in working in a multi-cultural environment
- Experience in project management
- Experience in people management and leadership within an airport operational environment

  • Customer Service Improvement Officer

    3 days ago

    Doha, Qatar Qatar Airways Full time

    Job title - Customer Service Improvement Officer - Ref # - 205635 - Location - Qatar - Doha - Job family - Not Specified - Closing date: 24-Sep-2025 - To be filled by recruiter **Qualifications**: **About Qatar Airways Group** Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve...

  • Customer Service Improvement Specialist

    3 days ago

    Doha, Qatar Qatar Airways Full time

    **About the role**: As Customer Service Improvement Specialist, you will be responsible for helping us achieve this ambition: - Responsible to gather intelligence to customer behaviours and industry standards, with the aim of developing improvements programs that support the creation and maintenance of a customer centric airport environment. Develops...

  • Officer Customer Service

    16 hours ago

    Doha, Qatar Qatar National Bank Full time

    Job Purpose Summary The incumbent will be responsible for planning, developing and managing the branch towards achieving sound profitable growth through the accomplishment of product-wise sales targets and delivery of quality service. The incumbent will also ensure efficient and consistent delivery of customer satisfaction. Essential Duties &...

  • Customer Service Officer

    3 days ago

    Doha, Qatar Qatar Airways Full time

    As Customer Service Officer within Qatar Aircraft Catering Company, you will be responsible to liaise with Business Customers, communicate all updates and information and their special requirements to all relevant stakeholders and to support in ensuring that the Customers' specifications are achieved through proper management while making sure that the...

  • Executive - Customer Service

    6 hours ago

    Doha, Baladīyat ad Dawḩah, Qatar Apparel Group Full time

    Objective:This position is responsible for managing and enhancing customer interactions and service performance within the Distribution Centre. The role ensures timely resolution of inquiries, effective communication between internal teams and customers, and contributes to customer satisfaction and operational efficiency.Key Responsibility:Customer...

  • Corporate - Customer Service Officer

    3 days ago

    Doha, Qatar Qatar National Bank (QNB) Full time

    Qatar National Bank (QNB) Doha, QatarPosted 1 day ago In-Office Permanent Competitive - Corporate - Customer Service Officer **About QNB** Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. - QNB Group's presence through its subsidiaries...

  • Customer Service Lead

    1 week ago

    Doha, Qatar Parsons Full time

    Parsons is looking for an amazingly talented **Customer Service Lead **to join our team! The Customer Service Lead will be ensuring organization’s customers receives positive experience and feel valued. The position is responsible for conducting customer mapping, designing customer journeys and strategies to effectively manage queries, provide relevant...

  • Hiring Customer Service Officer

    2 weeks ago

    Doha, Qatar Best Care Medical Services Company Full time

    A nursing home care company willing to hire a female customer Service officer with the following qualifications: Should speaks arabic University graduate Experience of no less than 2 years in customer service and preferably in a nursing company. Transferable visa or NOC Company will provide free accommodation and free transportation ,if interested...

  • Customer Service

    1 week ago

    Doha, Qatar CFO Consulting Full time

    Key Responsibilities: - Respond to customer inquiries and provide information about our abaya products, pricing, and availability. - Assist customers in placing orders via either the website or out instagram page, tracking shipments, and processing returns or exchanges. - Use effective communication and persuasion skills to close sales and meet sales...

  • Customer Service Representative

    1 week ago

    Doha, Qatar Al-Futtaim Full time

    **Job Requisition ID**:164322 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more...