Control Room Supervisor

2 days ago

Doha, Qatar Sygmetiv Business Solutions Full time

**About the Role**

We are seeking an experienced and proactive **Control Room Supervisor** to lead our Roads O&M Control Room operations. The role involves supervising traffic monitoring, managing incidents, and ensuring the smooth operation of Intelligent Transport Systems (ITS) to improve road safety, reduce congestion, and enhance the overall experience for road users.

As a senior member of the team, you will oversee operators, manage safety-critical systems, and coordinate incident responses while ensuring compliance with company procedures and quality standards. This is a shift-based role covering 24/7/365 operations.

**Key Responsibilities**
- Supervise and coordinate the work of Control Room Operators.
- Oversee incident and weather-related management across the road network.
- Operate and manage road management ITS and other safety-critical systems.
- Manage and operate traffic signals, CCTV systems, and dynamic message signs.
- Supervise road closures, diversions, and provide real-time traffic information.
- Liaise with internal and external stakeholders to ensure effective information sharing.
- Support major events, abnormal loads, and hazardous load management.
- Lead tunnel operation and incident management systems.
- Ensure control room professionalism, confidentiality, and data security.
- Provide feedback and recommendations to improve ITS and software systems.
- Ensure adherence to Health, Safety, and Quality standards.

**Qualifications & Experience**

**Essential**:

- Bachelor’s degree or higher in Engineering (relevant discipline).
- Minimum **10 years’ experience** working in a roads control room with ITS operations.
- Strong background in incident management and safety-critical systems.
- Excellent knowledge of multi-platform ITS and modular system operations.
- Experienced shift worker, flexible to work rotating schedules (24/7/365).
- Excellent communication skills in English (verbal & written).
- Valid Qatar Driving License.

**Desirable**:

- Accreditation from the Institute of Asset Management (IAM) or equivalent.
- Experience with Tunnel Management or Road Incident Management Systems.
- Proficiency in transportation-specific Video Management Systems.
- Ability to communicate in Arabic (verbal & written).

**Key Skills & Competencies**
- Strong leadership and supervisory skills with proven team management experience.
- Excellent analytical, problem-solving, and decision-making abilities.
- Self-motivated with initiative and customer-focused approach.
- Strong presentation, reporting, and content development skills.
- Commitment to results, safety, and professional ethics.

**Work Conditions**
- Supervisory role requiring flexibility to work shifts (day/night/weekends/holidays).
- High-pressure environment requiring quick decision-making and strong leadership.

**Experience**:

- roads control room with ITS operations: 10 years (preferred)

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