Telephone Operator

2 weeks ago

Qatar RIXOS Full time

**Company Description** Rixos Qetaifan Island North**

Rixos Qetaifan Island North will comprise a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park, and a waterpark. The resort will boast panoramic views of the Arabian Gulf. Rixos plans to provide a platform for showcasing Qatar as a tourism destination. One of the country’s biggest draws will be Qetaifan Island North’s Waterpark attraction. The Rig 1938 is the world’s highest tower of its kind, reaching 82 metres.
- Understand and capable of doing all Switchboard office duties.
- Answer and connect all the external and internal calls.
- Takes messages and control all messages if they have been received by the guests.
- Handle wake-up call requests.
- Control the Voice Mail and the Telephone Interface if the systems are working properly.
- Handle fire alarm and bomb threat.
- Handle guests’ doctor requests.
- Check the telephone charges that have been made properly.
- Handle guests’ “Do Not Disturb” requests.
- Inform the Manager on Duty about all the important and emergency events.
- Follow-up daily notes, logbook, checklist.
- Helps for all duties at the desk
- Follow up daily duties and signs the checklist.
- Updates all guest information from registration card to the computer system.
- Perform other duties assigned by his/her Supervisor.

**Qualifications**
- Degree/Diploma in Hospitality Management
- Ability to work from multiple shifts includes night shift.
- Good communication skills, Arabic speaker is highly preferred
- Flexibility to respond to a range of different work situations.

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